Navigating difficult conversations

We all tend to put off difficult conversations because of the intensity and complexity of the emotions they arouse – both for the manager initiating the conversation and for the person they are speaking with. Fear of how people will react and whether you will be able to handle their reactions, feelings of vulnerability or concern about a loss of control can make us all reluctant to raise an issue face to face. You may even be concerned that you will not be supported by senior managers, your HR department and/or other colleagues if you take steps to address sensitive issues. However, by adopting the right approach, preparing yourself carefully and developing the right skills, mindset and behaviour, you will be able maximise your ability to handle the conversation effectively and steer it to a successful conclusion acceptable to all involved.