Help your service organization take advantage of emerging tech. Explore the new customer service solutions powered by artificial intelligence and machine learning.

Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.

Manage the relationship between your brand, your product/service, and your price, so that customers see why your offering is truly valuable and remain loyal.

If you are a customer service manager or a sales manager, you know how important it is to identify a customer’s value to your company. But how do you assign the value? How do you determine what is most valuable to your company? In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value. He goes over a number of simple ways to create customer value and ways to measure customer value. Then Noah dives into the value narrative, covering steps like understanding value over price, reviewing your company messaging, and reshaping your value narrative. He finishes up with some advanced tips, such as proactively extracting customer value, considering current value vs. future value, and sorting from low value to high value.

Is your product or service worth the price? Even if you think so, an army of competitors is deluging your loyal customers with messages to the contrary. Customer loyalty expert Jill Griffin explains how customers form perceptions of your brand, why they switch brands, and how you can manage the relationship between your brand, your product/service, and your price—so they see why your offering is valuable and remain loyal. She offers seven proven methods to maximize value and differentiate your product/service, drawing on real-world examples from companies such as Zappos, 3M, and Amazon. Plus, get a 10-day action plan that will help your company or team find fresh ways to bring value to customers.

Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Help your customers help you. Learn how to use customer feedback to drive improvements to your products, services, and processes.

Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.

Learn how to hire and retain great customer service representatives.

Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.

Learn techniques for providing outstanding customer service inside your company. Explore how to develop positive workplace relationships and solve problems quickly and effectively.

Get the skills and knowledge you need to excel at customer service in a customer contact center.

Discover how customer service reps can best represent their company's brand and meet customers' needs when writing for social media.

New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.

Learn how to transform a prototype, created in Adobe XD, into a fully working website by customizing a theme using WordPress.

Learn how to customize macOS to your liking. Create an easy-to-navigate and more personalized experience on your computer with these simple tips and tricks.

Learn how to customize Windows 10. Create an easy-to-navigate and more personalized experience on your PC with these simple tips and tricks.

Learn how to take your CV to the next level. This course takes you through the basics of CV writing, focusing on structure and content.

Learn about the most common cybersecurity threats that affect the modern workplace, and discover what you can do about them—both to protect yourself and your organization.