How to answer the phone at work(like a  Pro) / What’s the best way to answer the phone at work? 

Duration: 4 Minutes

Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations, but Anna receives a real call with a request of a personal nature. How is Anna going to respond? Will her telephone manner be up to the challenge?

Duration: 5 Minutes