In this audio-only course, host Zach Nunn speaks with facilitator, instructional designer, meeting host and leadership consultant David Foster of Capgemini to talk about the importance of social and emotional intelligence. Zach and David define and contextualize emotional intelligence and discuss its importance in making the correct decision quickly. They go over how emotional intelligence can impact business relationships and how you can grow your emotional intelligence. They conclude by talking about the importance of empathy and flexibility when working with a diverse workforce.

Zach Nunn is part of Living Corporate, a multimedia diversity, equity, and inclusion platform that centers and amplifies black and brown professionals in the workplace through narrative storytelling.

Note: This course was created by Living Corporate. We are pleased to host this training in our library.

Learn the people skills you need to achieve outstanding results, in this audio-only summary of Anthony Mersino's book.

Many people assume that empathy is about being there when someone is going through a rough patch. But empathy involves more than just offering comfort. It's really about understanding and embracing others while remaining self-aware. In this course, Dr. Carolyn Goerner digs into the subject of empathy, explaining what it is and how to develop and practice it at work. Learn about the different types of empathy, as well as the benefits of fully embracing the practice of empathy in the workplace. Explore key strategies for effectively communicating empathy to the people you work with. Plus, discover how your past experiences and position can keep you from being more empathetic, how to better understand the mindset of your coworkers and superiors, and how to avoid empathy fatigue.

Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported.

Discover how to help your sales team communicate, collaborate, and convert more effectively by practicing empathy.

Discover the impact empathy can have on you and your business. This course shows how powerful empathy can be in society, design, and communications.

Learn about the importance of empathy toward customers, explore ways to build empathy skills, and learn about becoming an advocate to create a culture of empathy.

Get weekly tips for using empathy to connect with employees and to improve communication, collaboration, productivity, and performance.

A critical aspect of talent management is employee engagement. Learn why and how to create an engaged workplace and workforce.

Learn how to design an employee experience program for your company.

Take control of your future. Learn how you can make the transition from an employee to an entrepreneur.

Build an effective brand on LinkedIn. Discover how to represent your company—and your employees—in a way that builds your credibility and your business.

Attract and retain the most talented employees. Learn a step-by step-plan for building an attractive employer brand.

Learn how to set up an end-to-end JavaScript testing framework using Cypress.io.

Learn the basics of EndNote and how to efficiently search for sources, create citations, and share lists of academic resources.

Research indicates that likability can be equally if not more important than competence when hiring managers are making decisions. Likability also helps you succeed once you land the job: Likable employees get more assistance and earn more promotions. In this course, you can learn simple techniques for making yourself a more appealing candidate by shifting behaviors that influence how others perceive you, ultimately becoming more likable to your network and the decision-makers in the hiring process. Dr. Dawn Graham—career director for the Executive MBA Program at the Wharton School and a former recruiter—helps you tap into and enhance your natural likability, build your network, and start off your new role on a positive note.

Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance.

Learn about the essential preparatory research and analysis work that customer success managers should undertake when preparing for a new customer engagement.

Learn how to create complete, precise engineering drawings for manufacturing.

Moving your workday from an office building to the quietest corner of your own home was likely jarring at first—but now, you've found your groove. Maybe you've even grown to like remote work. But with many organizations prepping for a hybrid work environment in which employees split their time between remote and in-person working, you'll likely need to adjust your mindset yet again. In this course, productivity author and Emmy-winning producer Paula Rizzo shows you how. Learn how to revamp your productivity style to help you stay on task when switching between locations. Discover how to rethink your physical spaces so that they are mirrored at home and at work, as well as how to prepare both your regular and home office for productivity whenever you're working there. Plus, learn how to stay one step ahead of productivity challenges, including how to deal with new disruptions at home and in the office.