COVID-19 has changed the world—and there’s no going back. The way salespeople interact with customers and clients is going to have to evolve to fit a new buyer-focused business environment that may still involve remote collaboration. How will you adapt? Discover what sales will look like as the world emerges from the pandemic—and how it will be different than before. Learn essential soft skills for selling, including emotional intelligence, active listening, and the ability to adapt to the buyer’s comfort level regarding personal space. Instructor Dean Karrel, a sales expert, also explains how to keep your skills up to date and get involved in post-pandemic networking and collaboration opportunities.

For sales roles in particular, time management is a fundamental requirement and a powerful enhancement to your potential performance and success. However, looming deadlines, demanding customers, and ever-growing targets can make time management a very difficult skill to master. In this course, sales professional and prospecting coach Miles Croft explains how he streamlines tasks and workflows and makes the most of his time to increase sales, hit targets, and decrease stress. Miles explains the concept of a sales clock and provides clear, step-by-step guidance on how to increase efficiency by planning ahead, becoming streamlined, and making the best use of available technology.

Note: This course was created by Miles Croft. We are pleased to host this training in our library.

Mental well-being is a subject not often addressed within the sales profession, but ignoring it can be detrimental to both your health and your sales performance. Salespeople want to appear strong, confident, and in total control of their lives, businesses, and selling abilities. However, without resilience to rejection, anxiety and burnout can take hold of your mental state and significantly damage your focus, assertiveness, and overall performance. Sales professional and prospecting coach Miles Croft has both experienced and closely studied well-being issues within the sales profession and explains how he and so many other salespeople have overcome the issues related to mental well-being to stay motivated through the tough times. This course is practical, actionable, and is segmented so it can be watched at any time you feel in need.

This course was created by Miles Croft. We are pleased to host this training in our library.

Learn about the benefits and challenges of doing business to consumer (B2C) online, and how you can adopt an effective business model to sell your products online.

Find out how to systematically navigate the process of a complex sale, and receive the tactics and tools to increase your likelihood of sales success.

Develop an effective closing strategy. Get tips to recognize buying signals and close more sales.

Learn why "customer success"—a service approach that goes beyond sales and marketing—is the key to maximizing customer lifetime value.

Learn how data-driven sales management can improve prospecting, boost customer retention, and help managers track performance.

Learn if service orientation is right for your organization, and discover how to shift to a service-oriented sales culture.

Learn how to confidently handle objections that can crop up throughout the sales process. Discover how to ask the right questions and deal with buyers who are resistant to change.

Learn key techniques and practices for being an effective salesperson. Discover how to build rapport, understand a client's needs, prescribe a solution, and close a sale.

Learn how referral selling can help you generate a consistent stream of qualified leads and score meetings with decision-makers.

Learn how to sell financial services and products by connecting with client's goals and needs.

Prepare for the Salesforce Certified Administrator exam. Explore key concepts that can help you tackle the organization setup and user setup exam objectives.

Learn how to prepare for the Salesforce Certified Administrator exam. Get tips for the security and access and the standard and custom objects (data model) sections of the exam.

Learn how to administer the sales, marketing, and service applications in the Salesforce ecosystem, as you study for the third domain of the Salesforce Certified Administrator exam.

Become a Salesforce Certified Administrator. Review the collaboration, data management, and automation features of this powerful platform and study for Salesforce certification.

Study for the Salesforce Certified Administrator exam. Review the objectives from the fifth domain: Analytics and Mobile Administration.

Get an overview of the Salesforce Certified Administrator exam. Explore the registration steps, learn test-taking strategies, and get acquainted with helpful Salesforce resources.

If you work in sales or are looking for a job in sales, chances are you need to know Salesforce, one of the world’s top customer relationship management (CRM) tools. In this course, Jamie Grettum focuses on how to use Salesforce in a sales environment. Jamie covers key topics like managing existing customers, tracking and converting leads, managing a sales pipeline of potential sales, and using the built-in features of Salesforce for analyzing sales data and reporting. If you need to quickly get up and running with Saleforce, Jamie gets you up to speed with the essentials of this in-demand CRM.