Course catalog

Customer Service Foundations

Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Customer Service in the Field

Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.

Customer Service Leadership

Develop your customer service management skills. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention.

Customer Service Mastery: Delight Every Customer

Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.

Customer Service Strategy

Learn how to develop and execute a strategy to deliver great customer service, boost customer loyalty, and drive innovation and change.

Customer Service Using AI and Machine Learning

Help your service organization take advantage of emerging tech. Explore the new customer service solutions powered by artificial intelligence and machine learning.

Customer Service: Call Control Strategies

Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.

Customer Service: Handling Abusive Customers

Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Customer Service: Managing Customer Feedback

Help your customers help you. Learn how to use customer feedback to drive improvements to your products, services, and processes.

Customer Service: Motivating Your Team

Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.

Customer Service: Preventing Turnover

Learn how to hire and retain great customer service representatives.

Customer Service: Problem Solving and Troubleshooting

Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Customer Service: Serving Customers Through Chat and Text

Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.

Customer Service: Serving Internal Customers

Learn techniques for providing outstanding customer service inside your company. Explore how to develop positive workplace relationships and solve problems quickly and effectively.

Customer Service: Working in a Customer Contact Center

Get the skills and knowledge you need to excel at customer service in a customer contact center.

Customer Service: Writing for Social Media

Discover how customer service reps can best represent their company's brand and meet customers' needs when writing for social media.

Customer Success Management Fundamentals

New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.