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Talking on the phone: Greeting

Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations, but Anna receives a real call with a request of a personal nature. How is Anna going to respond? Will her telephone manner be up to the challenge?

Duration: 5 Minutes

The art of receiving feedback

What normally happens inside of you when some says: “I have some feedback for you?” Do you freeze up and prepare to hear something bad? If you’re like most of us, your immediate reaction is to go into DEFENSIVE MODE. With my leadership tips, you can learn to improve the way you react to and receive feedback. In this video, I share leadership tips on how you can HEAR and MORE EFFECTIVELY USE THE FEEDBACK that you get.

Underwater astonishments

David Gallo shows jaw-dropping footage of amazing sea creatures, including a color-shifting cuttlefish, a perfectly camouflaged octopus, and a Times Square's worth of neon light displays from fish who live in the blackest depths of the ocean. This short talk celebrates the pioneering work of ocean explorers like Edith Widder and Roger Hanlon.

Want to innovate? Become a "now-ist"

"Remember before the internet?" asks Joi Ito. "Remember when people used to try to predict the future?" In this engaging talk, the head of the MIT Media Lab skips the future predictions and instead shares a new approach to creating at the moment: building quickly and improving constantly, without waiting for permission or for proof that you have the right idea. This kind of bottom-up innovation is seen in the most fascinating, futuristic projects emerging today, and it starts, he says, with being open and alert to what's going on around you right now. Don't be a futurist, he suggests: be a now-ist.

Welcome to the age of the industrial internet

Everyone's talking about the "Internet of Things," but what exactly does that mean for our future? In this thoughtful course, economist Marco Annunziata looks at how technology is transforming the industrial sector, creating machines that can see, feel, sense and react so they can be operated far more efficiently. Think: airplane parts that send an alert when they need to be serviced, or wind turbines that communicate with one another to generate more electricity. It's a future with exciting implications for us all.

What adults can learn from kids

Child prodigy Adora Svitak says the world needs "childish" thinking: bold ideas, wild creativity and especially optimism. Kids' big dreams deserve high expectations, she says, starting with grownups' willingness to learn from children as much as to teach.

Word 2016:Apply a drop cap

You can add a drop cap in Word to the beginning of a chapter or section to enhance its appearance. A drop cap is a large capital letter that, typically, has the depth of two or more lines of normal text.

Word 2016:Creating a multilevel list

In Microsoft Word, you can edit the list levels to organize your numbered/bulleted lists and outlines. You can even custom-build a multilevel list by formatting each list level to meet your preferences