Are you looking for an alternative to your database platform’s native tools? DBeaver is the universal database client that allows you to work with a wide variety of data platforms from a single interface. In this course, database expert Adam Wilbert shows you how to leverage this powerful tool. Adam gives you a tour of the interface and explains how to create your own database connections and add a PostgreSQL connection. He steps through how to use projects to organize your workspace, as well as the views, filters, and panels you might use when working with tabular data. After exploring how to create and modify database objects and structures, Adam covers how to configure, save, and print an entity relationship (ER) diagram. He offers useful tips on writing commands with the SQL Editor, then concludes with a discussion of some additional features that you might use in the Enterprise Edition.

Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but—with the right approach—you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.

In this course, Toni Lowe, a sought-after speaker and senior HR leader specializing in diversity, inclusion, equity, and belonging, teaches you how to identify and address everyday, subtle, intentional and unintentional actions or behaviors that perpetuate bias toward marginalized groups in the workplace. Toni defines microaggression and identifies the three distinct types of microaggressions: microassaults, microinsults, and microinvalidations. While the word "micro" means "small," each instance of microaggression has a big impact on the employee experience, physical health, and psychological well-being. Toni provides actionable steps you can take to create safe spaces in the workplace for coping and developing a support system. She discusses how to effectively address past behaviors directly with the offender or through a third party, then walks you through how to deal with microaggressions in real time. Toni concludes with her three-step framework for dealing with microaggression.

There is a growing demand to harness the power of natural language processing (NLP) and deep learning models to be able to make sense of textual data and reduce the emotional intervention of humans in order to make better decisions. In this course, instructor Harshit Tyagi provides a complete guide to understanding NLP using recurrent neural networks (RNNs). Harshit begins by introducing you to word encodings and using TensorFlow for tokenization. He describes the important concept of word embeddings and shows you how to use TensorFlow to classify movie reviews and project vectors. Harshit discusses RNNs and long short-term memory (LSTM), then shows you how to improve the movie review classifier from earlier in the course. He concludes with a discussion of how you can train RNNs to predict the next word in a sentence, which in turn allows you to generate some original text.

Find out how to craft an authentic personal pitch while projecting competence and warmth—two key factors in making a great first impression. Instructor Tatiana Kolovou shares how building trust with people and making a positive first impression isn’t a matter of magic. Tatiana reveals how verbal and nonverbal behaviors can influence the way people react in an initial meeting, whether in person, over the phone, or online.

Leadership accountability is at the heart of any organization’s ability to achieve optimal performance. At a time when we continue to experience accelerated change, increased complexities, growing pressures, and competing priorities, leaders set the tone in their companies and establish the culture by how they treat others and by how they live their values. Yet many organizations miss opportunities to demonstrate leadership accountability. In this course, learn about what leadership accountability is, why it matters to organizations, and what actions leaders should take to practice accountability. Instructor Dr. Shirley Davis describes strategies for taking ownership as a leader, making effective decisions, and demonstrating accountability in the way you communicate with others.

Up your levels. Move beyond the basics of sound synthesis, in this course with musician Scott Hirsch. These advanced tutorials explore the inner workings of familiar synth programming techniques, as well as a few alternatives for pushing your sound further. Scott builds from modular-component synthesis to other types of synthesis, including frequency-modulation (FM) synthesis, modeling synthesis, and vocoding techniques. The course finishes up with a series of tutorials on creating new sounds, including a classic vocoder effect, big moving basslines, evocative percussion patterns, and rich synth pads.

Note: Scott uses a combination of Ableton Live, Native Instruments software, and Logic Pro in this course, but you can easily recreate the techniques in the DAW of your choice. The specific synths used include Native Instruments Massive; Logic Pro Alchemy and the Sculpture plugin; and Collision in Abelton Live.

A bad company culture is often easy to identify and explain, but a great company culture can seem elusive and difficult to achieve. Many organizations throw things at the wall, seeing what will stick, which results in a lot of wasted expenses and frustrated employees. If understanding company culture seems challenging, try to instead understand employee engagement. In this course, human resources expert and podcast host Katrina Ghazarian explains how engagement is the foundation that leads to a positive company culture. Katrina walks viewers through defining company culture, measuring employee engagement, and making changes that lasts and improve culture. After this course, you’ll have a clear idea on what company culture is made of, how to manage it, and how to communicate company culture with employees.

This course was created by Madecraft. We are pleased to host this training in our library.

Want to learn how to manage cloud identities in Azure Active Directory? You’re in the right place. This course provides in-depth instruction regarding the day-to-day tasks that Azure Active Directory administrators must perform after rolling out the enterprise identity service. Instructor Kunal D Mehta provides important considerations and hands-on demonstrations for each step. For users and groups, Kunal explains the various types of accounts and how to create, read, update, and delete user accounts and groups. He also presents the different methods of management used for hybrid versus native or on-premises users. Plus, discover three device management strategies, explore key concepts around planning a hybrid identity infrastructure, and review a checklist you can use while evaluating a hybrid strategy for your own organization.

Silicon Valley has always attracted talented designers looking to improve user experience. But designers can improve the human experience too. Social innovation is the process of developing and deploying effective solutions to challenging and often systemic social and environmental issues. This course is for those who want to use social innovation and design thinking to achieve big results for their communities. Get ready to discover design opportunities to reimagine human behavior. Find out to break down impenetrable and unpredictable problems using concepts like the iceberg model and nested systems. Then find out how design can serve the higher purposes of inclusivity and social justice. Instructor and sustainable design expert Scott Boylston explains the relationship between design thinking and social innovation and teaches us about the impact design can have on global goals, including sustainable development, anti-racism, and equality.

Get something new from the world of design every Tuesday in Design Tools Weekly. Designer and Illustrator Tony Harmer shares tips, tricks, and techniques with design tools to inform, inspire, and entertain each week. He tackles programs that you’re probably familiar with, and reveals others that maybe you’ve missed from the desktop, mobile, and analog world. Learn how to create color harmonies to use in any project, build animated GIFs quickly, make custom brushes, use variable fonts effectively, and much more. Design tools—and trends—evolve every day; this course will help you stay on top of the latest advancements and help you be more efficient at every step.

Note: Because this course is an ongoing series, viewers will not receive a certificate of completion.

Perhaps the most essential skill for all knowledge workers, sales professionals, business owners, and educators is the ability to design compelling presentations. Whether you’re reporting performance metrics, delivering a training, or pitching a big idea, you need a presentation to support you and illuminate your speech. In this course, designer Tony Harmer takes you through the essentials of presentation design to give you the tools you'll find most useful in thinking about, designing, and building successful presentations. Tony covers a variety of key topics, including moodboards, outlines, layout, type and text, color considerations, graphics, video, charts, transitions, and animations. He concludes with some useful advice on finishing touches and follow-ups for your presentation.

Numbers and figures and statistics are, quite simply, great. Having data to support your point is a key factor of any presentation, debate, or prediction. One thing numbers are not, however, is visually striking. If they were, no one would have invented infographics. Today, infographics are everywhere, and if you’re not using them, you’re missing out on a great opportunity to engage your audience and keep their interest and attention. In this hands-on course, Nigel French shows you how to use Adobe Illustrator to plan, design, and share an infographic for both print and screen. Nigel explains how to assemble an infographic piece by piece, and shows that with methodical planning and an efficient workflow, you can create a sparkling infographic in no time.

Learn how to use Adobe Animate to design a fully interactive, animated infographic for use on the native web. This course explores document and layer management, instantiation of infographic assets, and the creation of additional vector shape data and text to create a full infographic layout. Following this, instructor Joseph Labrecque shows how to add motion to various portions of internal symbol timelines to augment user interactions like hovers, clicks, detail reveals, and more. Finally, he reviews how to add interactive elements to the infographic—tying together the layout, internal motion, and info detail reveals into a smooth package to be published for use on the native web.

Technology has changed the way we approach ordinary tasks—from settling the bill at restaurants to driving—and more industries than ever are leveraging tech to work smarter. It's a great time to launch a career as a developer in this ever-changing field. But with so many options to choose from, how do you determine which path is right for you? In this course, senior staff instructor Ray Villalobos shares best practices and tips designed to help aspiring developers find the right path and build their careers. Ray explores the market, job titles, and responsibilities for different types of developers, as well as how much you can expect to make. He covers what subjects you need to master and how you should approach your education. Plus, he steps through the job search process, explaining how to fine-tune your resume, tackle phone interviews and coding challenges, negotiate compensation, and even prepare for your new job once you land it.

Critical thinking is often cited as a desirable skill to have, but what exactly does it mean to be a critical thinker, and how does one achieve this mindset? The goal of critical thinking is to give ourselves time and tools for improving how we think, to see things closer to how they really are, and get a better sense of the world. But just understanding the concepts won’t get you there. As Becki Saltzman explains, developing a critical thinking mindset requires commitment and deliberate practice. Becki shows how to put critical thinking knowledge to work to create a mindset that enables you to examine information and determine how to assess information you can trust. She also shows how to develop mental agility to apply insights from one context to the next, ways you can avoid overthinking, and tips on how to balance rational, strategic, and even emotional thinking. After this course, you’ll be on your way to developing the mindset necessary for critical thinking to flourish.

Over the course of your career, you work with many different stakeholders in many different facets. A business partnership can be one of the trickier relationships to navigate. In this course, longtime business executive Marcel Badart discusses the skills you need to identify, develop, and build strategic business partnerships and sustain them over time. Marcel walks you through factors that influence a partnership, from the nature of the relationship to the stakeholders involved. He explains the steps in developing the relationship, including prospecting, negotiating, and onboarding your new business partner. He concludes with pro tips on how you can ensure a successful, long-term partnership.

This course was created by Madecraft. We are pleased to host this training in our library.

What exactly is a chatbot? How does it differ from a bot, how can you develop one, and how can you use it, once it is developed? Instructor Bhavani Ravi walks you through learning about chatbots and developing your first one. Bhavani begins by describing what a chatbot is, what types of chatbots exist today, and how a chatbot differs from bots and applications. She goes over the components of a chatbot system and discusses the natural language processing (NLP) that allows chatbots to understand requests in human language. She steps through designing a chatbot, then shows you the “brain” of a chatbot: ML models. Bhavani shows you how to use ML models to train your chatbot, challenges you to write your own chatbot, then concludes with some projects that you can work on and submit to GitHub.

Microsoft Teams is one of the fastest growing enterprise tools and lets workers collaborate, conduct meetings, share data and information, and use applications, all within Teams. The versatility of Teams means it is also a rich development platform. In this course, software developer Bill Ayers teaches how to build custom tabs and extensions in Teams using open web technologies like Node.js, TypeScript, and React. With more and more users not just using Teams, but also doing more and more within Teams, understanding how to develop for this platform will be increasingly important for any software developer who wants to reach their users where they are.

Performance matters! Faster websites have been shown to increase visitor retention, loyalty, and satisfaction, especially on mobile. In this course, discover how to develop websites and applications with performance in mind. Since the cause of most slowdowns is the communication between the browser and the server—the realm of HTTP—senior staff instructor Morten Rand-Hendriksen goes over the HTTP/2 protocol, which offers web developers huge performance enhancements. Morten then covers how to keep your team focused on performance by creating a realistic performance budget. He explains how to optimize images (one of the biggest resource hogs), code, and file caching, as well as server delivery and browser handling. Plus, learn how to optimize CSS and JavaScript and use a content delivery network to speed up download times. Upon wrapping up this course, you'll have the basic knowledge you need to develop websites and apps that thrive in the age of the lightning-fast web.