Are you an experienced Jira administrator who now needs to learn how to use Jira Service Management for service projects and support teams? In this course, Rachel Wright teaches you how to set up and administer Jira Service Management so customers can create requests, support agents can provide the help users need, and leadership can measure effectiveness. Rachel details the ways in which JSM extends Jira with support-specific features, additional types of users and responsibilities, how to configure the customer portal and connect to a Confluence knowledge base for self-service, and how to use JSM for incident management, change management, services request, and support. She also goes into ways to configure request types, permissions, and notifications, along with how to create, manage, and troubleshoot service-level agreements.

Jira is the industry standard for tracking work, tasks, and strategic company initiatives. The software is extremely flexible and customizable, which is both a blessing and a curse. Jira administrators need to be able to configure application settings to support the needs of the organization, which requires an intimate understanding of the capabilities, global options, and scheme configurations in Jira. In this course, Rachel Wright details the most important configuration options like general settings and global permissions. She also covers key topics like how schemes work together to power Jira projects; how to create custom projects; issue types, workflows, screens, and custom fields; and how to manage project-specific settings like components and versions. User management, including access restriction and sharing information with permissions, is also discussed. Rachel ends the course with a look at advanced Jira features like importing data, adding custom events, and automation.

In this course, instructor April Stallworth covers the most common questions that administrative assistants are asked in job interviews, and she offers tips for answering each question with specificity and confidence. What do you consider to be your strongest technical skills? What are your most noteworthy skills that you use to conserve your executive’s time? How do you safeguard confidential information? How does this position fit into your career goals? For these questions and six more, April provides thoughtful discussion and useful advice on how to give an answer that shows your own qualifications and skills in the best light possible.

In this course, instructor Brian Honigman shows you the most common questions that marketing professionals encounter in job interviews, and he offers tips on how to answer each question with specificity and confidence. Brian defines the role of marketing manager and describe the skill sets hiring managers and recruiters are looking for. He recommends that, when asked what interests you about working at a company, you highlight how working at the company would align with your career interests and values. If you’re asked for an example of an effective marketing campaign from a brand you admire, Brian advises you to give an answer that shows your knowledge of the industry, passion for marketing, and ability to analyze a marketing activity. Brian follows this pattern of presenting a question and recommended answers through nine more questions that you might face in an interview. Then he concludes by showing you how to craft a thank-you note that shows your marketing skills in action.

Are you getting ready for a job interview in project management? Do you wonder what to say if asked about a challenging deadline, a time when things didn’t go as planned, or budget cuts to your project? In this course, instructor Daniel Stanton goes over ten of the most common questions that project managers field in job interviews. Daniel provides useful tips for how you can answer each question with specificity and confidence.

Understanding labor market dynamics is an important skill for leaders on multiple levels. Leaders need to hire people, they need to secure resources, and they need to manage their own careers. In this course, Jason Schenker shares the most important job market basics that can inform effective labor market strategies for leaders. He shows you how to identify levers of opportunity to secure labor market resources, like how to get the best people on your team and the best time to hire. Jason details how to manage resource constraints like layoffs, furloughs, and hiring freezes while still leading your team and organization to success. He also highlights strategies for your own career, like the best time to look for a new role, the value of education, and how remote work impacts labor market access for leaders. After this course, you’ll have a better idea of how to strategically approach job market decisions and challenges, as well as evaluate opportunities in your career.

When Joomla! 3.0 was released in 2012, the web was a much different place—Bootstrap 2 was new, HTML 5 wasn’t finalized, and mobile websites were just starting to take over the world. After nearly nine years with the same interface, the Joomla! 4.0 release candidate is here with some new looks that reflect the way the web and mobile web work now. In this course, Jen Kramer gives you a tour of the major features of Joomla! 4.0, ahead of its final release. She starts with a look at Cassiopeia and Atum, the latest website and administrator templates in Joomla. Jen also gives an overview of the built-in components, modules, and plug-ins, and their capabilities. Finally, she looks at one of the major new features in Joomla! 4.0, the workflow feature, which allows you to vet content within Joomla before publication. (Note: This course was recorded using Joomla! 4.0 release candidate 2. If you are using a different version, you may see slight variations between release candidates.)

JSON has become the most common format for data interchange on the web, building from a JavaScript base to a wider set of API platforms. In this course, instructor Sasha Vodnik walks you through using the basic syntax of JSON and applying it in several common implementations to see how you can structure it with schemas and JSON-LD. Sasha begins by making sure you have a thorough understanding of how to build and debug JSON structures. After stepping through how to process JSON data, he shows you a variety of ways to use it. Next, Sasha covers techniques you can use to work with JSON, such as preventing data reuse and returning readable JSON data in JavaScript. He goes over how to create and validate JSON schema and how to work with schema generators. Sasha concludes with a discussion of JSON-LD and how you can use it to explain and map the structure of your data.

Did you know LinkedIn has a video platform? This short course walks you through all the basics of LinkedIn Live. Find out what you need in order to use LinkedIn Live and how to apply to use it. Learn how to use a third-party platform to broadcast within LinkedIn Live, and consider the basic do’s and don’ts associated with broadcast platforms. Explore how to connect and use Restream within LinkedIn Live, then pick up best practices on technical and video production, lighting, staging, and more.

Perhaps you watch Twitch. Perhaps you’ve thought about live streaming on Twitch. But how can you succeed as a live streamer? In this course from CreatorUp, live video strategist Luria Petrucci steps through the process of becoming a successful live streamer on Twitch. Luria explains the communities that use Twitch and best practices to be successful on Twitch. She goes over the importance of avoiding copyrighted material, as well as how to use clips, drive user engagement, and grow your audience. Luria finishes up with a discussion on the best ways to monetize your content.

Note: This course was created by CreatorUp. We are pleased to host this training in our library.

When leaders put profit over their employees, employees become disengaged and underperform. Lower employee morale will, in turn, result in a net loss for the company. But when leaders view themselves as servant leaders and put their employees first, they inspire them to perform better. In this course, adapted from the podcast How to Be Awesome at Your Job, Matt Tenney discusses how mindfulness vastly improves the way we lead and relate with others. Matt outlines three blocks to servant leadership, including messaging from society that teaches us to focus on our goals over our well-being and the well-being of others. He also discusses how to rewire your brain through mindfulness, practice mindfulness as you perform basic tasks in your daily routine, and more.

This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.

Learn how to work with Keynote 9, including how to create a basic presentation, work with themes, apply transitions, and prepare to deliver your presentation. Instructor David Rivers covers features that will help you create professional-looking presentations with music, effects, and more. Explore a way to see notes on your screen that are invisible to the audience, learn how to record narration, find out how to add charts and tables, and see how to export, print, and share your slides. Plus, get tips for staying organized, making your presentations more compelling, and working with others.

This course walks you through your first Kubernetes project, in which you help a fictional company, Explore California, move their static website, currently running in AWS on virtual machines, into containers through Kubernetes. Instructor Carlos Nunez explores the core concepts of what makes Kubernetes tick: containers, the scheduler, the API server, the controller manager, and kube-proxy. Next, he shows you how to containerize the Explore California site and use Make to automate starting the website with Docker. Carlos steps through using Helm, one of the world’s most popular packaging tools for Kubernetes, to author a “Helm chart” that deploys Explore California onto a local Kubernetes cluster provisioned with Kind, an instance of Kubernetes on top of Docker. Finally, he deploys Explore California into AWS Elastic Kubernetes Service (a traditional managed Kubernetes offering) and AWS Elastic Container Registry (a “private” alternative to Docker Hub).

Tropical destinations offer a wealth of photographic opportunities, from lush forests to waterfalls to dramatic foliage. In this course, join photographer and educator Justin Reznick as he showcases these and other options. With the breathtaking Hawaiian island of Maui as the backdrop, Justin explains how to protect your gear in humid, tropical settings and shows how to convey the essence of tropical scenes. He also discusses lens choices, compositional considerations, post-processing, and more.

This course navigates the intricate, ever-evolving landscape of pay-per-click advertising and describes how to leverage it for effective lead generation. Amy Bishop guides you through the multi-channel strategy-building process, including key topics like building your data sources, selecting your channels, and leveraging targeting strategies. Amy covers the critical step of coordinating your lead generation campaigns across multiple channels, as well as projecting performance and defining campaign budgets. She outlines the concepts and shares the tactical tips you need to design, execute, and measure an effective multi-channel PPC strategy for lead generation.

If you're not providing timely and effective feedback, you are not being the best leader that you can be. In this course, leadership expert Linda Croyle explains how to give feedback that delivers results. Linda covers what makes feedback unique, why it's important, and why it can be so difficult. She discusses the brain science of feedback, including how our brains learn and why we are wired to connect to each other. Linda describes communication patterns in feedback and how to identify your own patterns and clearly understand others’ patterns. She goes into how to avoid bias in your feedback and how feedback can help you improve solid relationships, become an effective advocate, and build trust. She concludes with helpful tips on how you can give and receive feedback correctly.

This course was created by Madecraft. We are pleased to host this training in our library.

Lead with intention using the leadership tips, tactics, and advice in this audio-only course. Lisa Earle McLeod and Elizabeth Lotardo explain how to develop a leadership mindset, thrive in crucial leadership moments and challenges, and build a winning team. Discover how to master the leadership opportunities you have at every turn: to set direction, build a strong team, and make a lasting impact on your entire organization. By the end of this course, you'll learn how to manage your mindset and behaviors to be a leader others will want to follow.

A person's thoughts, feelings, and actions, taken together, form a pattern psychologists call "personality." As a leader, you deal with so many personalities daily. To be an effective leader, you need to know how to motivate, lead, and persuade these diverse personalities. In this course, instructor Kwame Christian—business lawyer, Director of the American Negotiation Institute, and host of the Negotiate Anything podcast—steps through how to gain the skills you need to lead and motivate anyone on your team. Kwame explains how understanding personality and motivation can help you lead and manage. He goes over ways you can successfully influence and lead individuals with recognized personality traits. Kwame goes in-depth on how you can motivate people with different personal motivations. He concludes with a discussion on how combining personality and motivation gives you the leverage to create new and better results with your team.

Erin Shrimpton—business psychologist, coach, and expert in organizational behavior—helps you change the workplace experience on your team for the better. Erin first defines organizational culture and shows how you can put all of organizational culture into perspective to work on improving experiences. People are more likely to get behind change when they're the ones driving it. Erin teaches you about participatory action and how to start your culture change plan. Then, Erin walks you through a five-step plan designed to help you make culture changes that stick. Learn how to define a shared vision, analyze data to diagnose the aspects of culture you're trying to change, set up culture squads to create solutions to the issues you've identified, and more. Plus, Erin shares some thoughts on why culture change initiatives at the team level are such meaningful work.

The shift to remote work has created a need for new management skills. Remote work is here to stay. In this audio-only course, find out how to lead effectively from anywhere. Learn how to develop a shared team purpose, build a team culture of respect and trust, manage your team members’ performance remotely, run virtual meetings, and provide meaningful feedback to your team members. Plus, learn about the history of remote work. If you thought it was a new thing, you’re in for a fascinating lesson!

Note: This audiobook summary was produced by Blinkist. We are pleased to host this content in our library.