Customer service today brings new challenges, new protocols, and new attitudes. As a service provider, you must be prepared with solid solutions if you want to continue doing business in the post-COVID economy. This course provides advice for returning to work and interacting with the public, dealing with distribution problems, and handling aggressive customers. David Brownlee, bestselling author of Rockstar Service, Rockstar Profits, helps you tackle these issues and provide extraordinary customer service. Discover how to implement new safety protocols, deal with upset customers, and deliver world-class service despite the challenges around you.

Real estate investing has the potential for being highly lucrative, and there are actually many different ways to generate income from the real estate market. In this course, learn strategies for maximizing gains in real estate investing. Discover seven ways you can earn money in real estate, and review the quick steps you must take to prepare yourself before you get started. Plus, get tips that can help you quickly generate a cash flow, as well as ideas for creating passive (versus active) income. After you wrap up this course, you'll have the general knowledge you need to start generating income from real estate.

This course was created by WealthFit. We are pleased to host this content in our library.

JavaScript allows you to quickly and easily modify the functionality and look of SharePoint. Many site owners and administrators are intimidated by it, but you don't have to be a developer to leverage the power of JavaScript. This course helps you understand how JavaScript and SharePoint work together and what you can do with them. Communications and training professional Phil Gold explains why you should use JavaScript, provides example use cases, and explores the core components and JavaScript libraries that can be applied to SharePoint—at all user levels—to automate tasks, update the user interface, and even move data in and out of SharePoint.

Managing data is key to making SharePoint effective and accurate in reporting. In this course, Philip Gold explores the best practices for data management inside SharePoint, and across all SharePoint sites. Learn about the importance of metadata, and how well-formatted lists can perform the heavy lifting you used to do in Excel spreadsheets. Find out how to adjust permissions for sensitive libraries, and use version control to make sure no change is ever irrecoverable. Philip also shows how to create more dynamic views that allow users to sort and filter results, and integrate Excel and Project into your SharePoint data management workflow.

Interested in taking your SharePoint Online skills to the next level? If so, then this course is for you. Here, instructor Gini von Courter breezes past basic concepts, focusing instead on techniques that can help power users and site owners leverage the intermediate and advanced features of SharePoint Online. Gini steps through how to create a site, apply a logo and theme, and associate a site with a hub. She shows how to work with list apps, including how to edit a list form using PowerApps. She also demonstrates how to add the Microsoft Teams experience to a SharePoint site, as well as leverage the other tools in the Microsoft Power platform—Power Automate and Power BI—to further extend the capabilities of this powerful collaboration software. Discover how to customize page layouts and web parts, work with permissions, and more.

Explore how to use Power Automate, formerly Microsoft Flow, the cloud-based software for creating and automating workflows and tasks. As Power Automate becomes the default tool for creating business-based automation in SharePoint, learn about how to migrate SharePoint Designer workflows to accomplish the same tasks. Instructor April Dunnam walks through the features of Power Automate while pointing out notable differences from and improvements to SharePoint Designer features and methods including the recurrence trigger, calling an API using a flow, and project approval templates.

Dodging adversity is often not a choice. Encountering a devastating event—the gut-wrenching kind that zaps away joy—is an inevitability of life. In their New York Times best-selling book Option B: Facing Adversity, Building Resilience, and Finding Joy, Facebook COO Sheryl Sandberg and Wharton psychologist Adam Grant share their insights on building resilience in the face of such setbacks. They offer practical steps you can take to reimagine and rebuild your life when your first choice—your Option A—is no longer on the table, and you're faced with the task of making the absolute best of Option B. This course highlights some of the powerful topics in this book, including how to talk to friends and colleagues who are hurting when you're not sure what to say, how to fight the idea that the hurt you're feeling is permanent, and how to give yourself permission to experience happiness again.

For additional resources and support, check out OptionB.Org, a nonprofit initiative dedicated to helping individuals build resilience in the face of adversity.

Survival and success in a world full of volatility, uncertainty, complexity, and ambiguity means you must do what is difficult and often counterintuitive. While these issues are by no means new, the circumstances of today’s world are different than in the past. Eons of natural selection coded you to act first and think later. You must adapt to a new world that demands the opposite. In this audio-only course adapted from their book Simple Habits for Complex Times, consultants Jennifer Garvey Berger and Keith Johnston present a challenging series of recommendations that will make you think until it hurts. They offer advice on addressing complexity, how to set a clear direction for the future, and how to think rationally as well as emotionally. By following their lessons—gather varied perspectives, listen, experiment, learn, adjust and repeat—you can work your way toward an agile, alert, and ever-adapting organization.

This audiobook summary was created by getAbstract, one of the world’s largest providers of business book summaries—with more than 20,000 text and audio summaries in seven languages. We are pleased to offer this training in our library.

Too often in the world of web development, accessibility is given a low level of priority in the development stage of a site and is often relegated to experts for later implementation. But why spend the time and money hiring an outside consultant when you can set up a website for proper accessibility at the build stage? In this course, Morten Rand-Hendriksen shows the benefits of taking this approach, and how simple it is to do so. As Morten explains, all that’s needed is a basic understanding of why these elements are so important, how they work, and how good coding practices and modern web standards can get you there with little extra work. He tackles accessibility from all sides, starting with the origins of some of the most common accessibility issues and how to address them, then covers key topics like accessible design, hiding and showing visual content, handling graphics and media, and the semantic elements that can help make your designs more accessible.

When you think of UX design, you probably think of the digital aspects. But one key skill that’s often underestimated in UX design is sketching by hand. Sketching can often reveal aspects of your ideas that will make your designs more engaging and help you explore and communicate new ideas that yield real benefits. This course with UX designer Matt Corrall is for anyone working in or simply interested in honing skills in UX design. He starts with the very basics of sketching, so you don’t need to be an experienced sketcher or have any special artistic talent. Matt guides you through his own workflow of sketching in his work, breaks down different sketching techniques, and explains why and when to use them. He also provides some design and sketching exercises so you can practice on your own. If you’re looking to unlock some new skills to broaden, inspire, and enhance your UX design projects and workflow, grab some pens and paper and join Matt in this course.

Build your 3D modeling skills by mastering the basics of SketchUp. In this course, you can get up to speed with this easy-to-use computer modeling application by gaining a foundational understanding of the drawing and design tools offered in the 2020 version of SketchUp. Instructor Tammy Cody covers navigating the interface, manipulating objects, drawing, organizing drawing elements, and working with materials and textures on both Windows and Mac computers. Plus, learn how to apply simple styles and animation to make your 3D projects more polished and presentable. Throughout the course, Tammy provides opportunities for you to practice what you've learned.

Build your 3D modeling skills by mastering the basics of SketchUp. In this course, you can get up to speed with this easy-to-use computer modeling application by gaining a foundational understanding of the drawing and design tools offered in the 2021 version of SketchUp. Instructor Tammy Cody covers navigating the interface, manipulating objects, drawing, organizing drawing elements, and working with materials and textures on both Windows and Mac computers. Plus, learn how to apply simple styles and animation to make your 3D projects more polished and presentable. Throughout the course, Tammy provides opportunities for you to practice what you've learned.

Twinmotion is a real-time visualization tool for the AEC and product design world that enables photo-realistic renders for a variety of platforms. In this course, multidisciplinary designer Jonathan Racek shows you the workflow between Twinmotion and SketchUp Pro. Jonathan explains how Twinmotion can improve your workflow, then shows you how to get started with the Gizmo, the Scenegraph, and the Library. He steps through how to sync your SketchUp file and add materials and furniture in Twinmotion. Jonathan covers environments, including tools you can use to add vegetation and swap objects, then goes into weather functions, nighttime renders, and more. He concludes with useful information on how to export your images and animations and how to share your work with the Presenter tool.

Note: This course was created by Jonathan Racek. We are pleased to host this training in our library.

Relax, stretch, and breathe easy every time you fly. In this course, learn simple exercises that can help you wake up your body, fight jet lag, and remain calm and centered on even the most cramped flight. The instructors at Desk Yogi have developed techniques you can perform in your seat, including stretching exercises for your upper body, strategies for combating stiffness and sore muscles, and movements designed to help soothe a stiff neck. Discover how to combat flight anxiety with a series of breathing exercises, learn poses to stretch your back and hips, and more.

Note: This course was created and produced by Desk Yogi.

Skype for Business is included in Office 365 that allows you to communicate and collaborate with individuals throughout your organization. Skype for Business includes instant messaging, audio and video conferencing, online meetings, and screen sharing. In this course, Nick Brazzi shows how to take advantage of all the capabilities of this robust collaboration platform. Nick begins by showing how to install Skype for Business and navigate the interface. Next, he explains how to send instant messages, initiate audio and video calls, and share and present files in a meeting. Plus, Nick demonstrates how to set up scheduled meetings and impromptu gatherings, and covers how to use Skype for Business via mobile apps for iOS and Android.

As a communication and collaboration tool, Slack is powerful yet fun to use. In this course, instructor Gini von Courter begins by showing how to log into an existing team. She shows how to customize your profile and start writing and replying to messages in Slack. Gini covers how to upload, share, and comment on files. Then she goes into how to search for content, work with channels, and add apps. Gini explains how to set up searches and preferences. Finally, she demonstrates how to create a new workspace in Slack.

Some people seem to just get things done and never get off track. How is that possible? In this audio-only course, find out how you can become one of them. Learn how to stay motivated by letting yourself make choices and setting goals. Discover how to set goals as achievable parts, stay focused on your goals, and help each of your team members feel safe and valued. Explore ways to foster a commitment culture and use old ideas in new ways. You, too, can stay productive, motivated, and competitive!

Note: This audiobook summary was produced by Blinkist. We are pleased to host this content in our library.

Smartsheet is a popular tool for collaborating with colleagues, tracking project progress, managing shared calendars, and sharing documents. In this course, instructor Garrick Chow shows you how to set up a free account and covers the basics of using and getting the most out of Smartsheet. Garrick starts with creating and formatting sheets, adding attachments, and utilizing different views. He covers working with formulas and formatting sheets and then goes over sharing, including understanding permission levels, and setting a default sharing view. He demonstrates how you can create, customize, and distribute forms. Then Garrick concludes with a discussion of ways you can publish and share your sheets.

Smartsheet is a great tool for tracking projects, assigning and managing tasks, sharing documents, and basically keeping all your related project files and data organized in one location. If you're already an experienced Smartsheet user, join Garrick Chow in this course as he shows you some power tips to help you get more from Smartsheet. (And if you’re new to Smartsheet be sure to check out Garrick’s Smartsheet Essential Training course.) Garrick starts by sharing his favorite Smartsheet time-saving tips, like working with built-in templates, autofill formulas, and hidden tricks in the Smartsheet mobile app. Next, he demonstrates tips for viewing data in Smartsheet, including working with dashboards, setting up column filters, and controlling data with column types. Finally, Garrick shows how to automate your work by setting up notifications, update requests, and automated reminders.

In the modern business landscape, a healthy social media presence is a must for companies large and small, and social media marketing is a must for a healthy professional social media presence. In this course, instructor Sam Dey shares easy-to-use tips for marketing your business on social media. Sam shows you how to research the market and the different types of social media, then goes into how to manage a posting schedule. He discusses how to decide what type of content you should post and where to post it for the most effective impact. Sam explains how to engage influencers and brand advocates, use Google Analytics effectively, boost the reach of your social media campaigns, keep your followers engaged in your content, and more.