The best things in life are often the result of difficult conversations. But what happens when the other side isn’t operating in good faith? Find out how to deal with deception and dishonesty in this course, adapted from the American Negotiation Institute podcast Negotiate Anything. Dan Oblinger is a hostage negotiator, consulting negotiator and coach, and cocreator of the #NegotiationTribe. He is also the author of Life or Death Listening: A Hostage Negotiator’s How-to Guide to Mastering the Essential Communication Skill and The 28 Laws of Listening: Best Practices for the Master Listener. In this discussion, Dan teaches three ways to deal with deception in any circumstance. He explains how to come to the negotiation table prepared, how to know when to walk away, how to practice active listening, and how to confront deception. These tips will help you deal with people who try to undermine negotiations with deception.

This course was created by the American Negotiation Institute. We are pleased to offer this training in our library.

Ego has an impact on relationships and conversations. Find out how to minimize the detrimental effect of your own ego and deal with difficult emotions in this course, adapted from the American Negotiation Institute podcast Negotiate Anything. Derek Gaunt is a negotiations trainer and coach at the Black Swan Group and the author of Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader. Derek teaches how the ego can get in the way during negotiations, how to use labels during negotiating, and how to use tactical empathy. In this short but impactful course he provides simple guidance for not letting your emotions—or your ego—get the best of you during any critical situation

This course was created by the American Negotiation Institute. We are pleased to offer this training in our library.

Many of today's companies are finding that offering more flexible work options—whether it be hybrid, in-office, or entirely remote—can yield immense benefits for their business. And for individual workers ready to take the plunge, these new ways of working can be professionally empowering. In this course, discover strategies that can help you successfully do your job—and do it well—while working from anywhere. As a remote work advocate for much of her career, instructor Sarah Aviram is passionate about empowering others to achieve their desired levels of work independence. Here, Sarah explores how you can prepare yourself to thrive in various locations, as well as minimize obstacles to doing so. She dives into how to optimize the opportunity by planning for and executing on goals that make an impact and help you build towards career success. Plus, Sarah shares her tips for managing your energy, making an impact, and practicing gratitude.

This course was created by Madecraft. We are pleased to host this training in our library.

In this course, adapted from the podcast al empire, co-host Hebah Fisher talks with entrepreneur Joy Ajlouny about how Joy built three companies from the ground up: from signing a $10,000 lease at the age of 23 to raising $56M across her ventures. Joy made her first $100 working in a bakery during high school. After working her way up through a sales company, she went on to start her own clothing store, then moved into ecommerce with her company, Bonfaire. Joy pursued an opportunity to mentor new entrepreneurs in Dubai where she met her current business partner and formed Fetchr, a delivery company that solves the problem of needing to send and receive goods without a physical postal address. Joy continues to be focused and passionate about her work.

Note: This course was created by al empire. We are pleased to host this training in our library.

Unlike large companies, small companies cannot always hire privacy specialists or buy pricey third-party tools. In this course, instructor Nishant Bhajaria provides an easy-to-understand, practical primer on privacy, security, and compliance. He shows hands-on leaders what obligations are created by laws like GDPR and CCPA, identifies techniques to detect privacy risk in data handling and product development, demonstrates how to implement tools and processes to manage access to sensitive data, and much more. This course can help you build tooling for critical functions like data inventory; data sharing and export; data subject access requests; deleting account and event streaming data; capturing; storing and updating user consent; and addressing security vulnerabilities that could cause privacy harm.

After taking this course, companies will be able to prioritize and execute on their privacy priorities intelligently, reduce risk, manage compliance, and build user trust.

If you’ve ever completed a big project at work, after the initial elation or relief starts to fade, you may have quickly realized that the work is not yet done. While the people involved in the project might be ready to move on to new work, or back to their regular roles, the project deliverables need to transition to operational use. And as Claudine Peet shows in this course, that doesn’t just happen automatically. The transition is a high-risk phase that impacts all stakeholders, and must therefore be carefully planned. Claudine details the many different stages of a transition, including planning and communicating the approach in the pre-transition stage, appointing a transition team, defining transition acceptance criteria, and implementing the actual transition and managing the outcome. She also delves into the post-transition phase, highlighting how to achieve stable operations and measure the effectiveness of the transition.

Business is booming in the productivity software space. From communication and collaboration apps to virtual whiteboarding, there's a dizzying array of new tools available. Curious about these buzzworthy innovations? This course can help you get up to speed. Join our LinkedIn Learning instructor team as they break down new or trending apps and tools. Each bite-sized video covers what a tool was designed for, what sets it apart from its competition, and why it's trending right now.

Are you a help desk specialist or a go-to technical troubleshooter? If people rely on you to diagnose and fix their computer issues, this course is for you. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps to solve PC problems. First, he explains how to determine if the source is hardware or software related. Then he provides instructions to resolve the most common issues, such as startup errors, shutdown problems, improper system settings, malware, and more. In addition, he demonstrates maintenance techniques to help protect and improve the performance of storage drives, and shows how to address problems you encounter with devices like printers and monitors. He wraps up with tips on restoring network and internet connectivity.

While setting up, administrating, and troubleshooting remote users’ technical problems were always part of the job for any IT administrator, the rise in remote work has turned issues you may have never even considered into everyday problems. How do you go about solving these new and numerous issues? In this course, Robert McMillen shows how to best support corporate and organizational remote workers, and covers a whole host of issues related to remote access, printing, file access, VPN and more. Besides tips on troubleshooting, he also covers a variety of preventative measures you can use to lessen the likelihood of these issues popping up in the first place.

Internships are the best way to set yourself up for the top jobs in your field. Being an intern can launch your career or take it to new heights—so it's critical to find the right role. In this course, Elise Gelwicks explains how to find an internship and turn your experience into a full-time job. Learn how to identify the right opportunity and nail the interview process. Then discover ways to go above-and-beyond at the internship and start building your professional reputation. Plus, find out how to turn your internship experience into a full-time role—either a job at the same company or one where your new skills transfer.

Learning how to speak the language of the "Twitterverse" can help you tap into a worldwide conversation and express your own ideas and opinions. In this course, learn the ins and outs of this massively popular social media platform. Staff instructor Jess Stratton begins by showing how to set up a Twitter account and begin following other users. Next, she walks you through composing your first tweet, including how to add photos, videos, links, and hashtags. Plus, Jess shows how to view current events and trending topics, navigate and use the Twitter app on a mobile device, and much more.

Learning how to speak the language of the "Twitterverse" can help you tap into a worldwide conversation and express your own ideas and opinions. In this course, learn the ins and outs of this massively popular social media platform. Staff instructor Jess Stratton begins by showing how to set up a Twitter account and begin following other users. Next, she walks you through composing your first tweet, including how to add photos, videos, links, and hashtags. Plus, Jess shows how to view current events and trending topics, navigate and use the Twitter app on a mobile device, and much more.

TypeScript boasts features that go beyond (and sometimes challenge) JavaScript approaches. But this superset of JavaScript really shines in the area of object-oriented programming (OOP). If you're familiar with JavaScript and want to incorporate OOP principles into your workflow using TypeScript, then this course is for you. Join instructor Dylan Israel as he details how and why TypeScript uses object-oriented programming models. Dylan covers a range of topics, including inheritance, polymorphism, generics, and encapsulation. Along the way, he shares challenges that allow you to put your understanding of these new concepts to the test.

Typography is an important aspect of design. The MoText tool in Cinema 4D allows you to set good-looking type with an intuitive GUI and animate it using all the tools available in the MoGraph system. In this course, instructor Andy Needham covers kerning, tracking, use of fonts, and how to animate multi-line text. Andy begins by showing you the tools you can use to create type in Cinema 4D. He highlights MoText, because it works with the MoGraph system to enable you to animate your type easily. Andy steps through the process of setting type and adding details like bevels and materials. He concludes with all the steps and tools you need to animate your text.

Note: If you are using Cinema 4D S24 or later, please refer to the video regarding the MoText tool, as it has been renamed and moved in S24.

Despite our best efforts, bias is a contributing factor in our decision-making. Unconscious bias is even more precarious, as we are often unaware that it's a factor in our decisions. In this course, Dr. Tana M. Session walks you through how to define a number of unconscious biases, as well as how the biases can impact your decision-making and how you can combat them when recruiting and hiring qualified candidates. First, Dr. Session explains what the term “unconscious bias” means and ensures no one feels guilty about discovering their own biases. Next, Dr. Session covers several common types of unconscious bias, including confirmation bias and affinity bias. For each type, she defines the bias and shows how it might impact your decision-making. After this, Dr. Session concludes by outlining strategies to minimize bias in the recruiting and interview process, such as learning how to find diverse candidates to fill positions, use diverse panel interviews, and utilize interview scorecards.

Despite decades of diversity and inclusion efforts, people sometimes feel forced to choose between being included and being themselves. Join Kenji Yoshino, renowned NYU Law professor and director of the Center for Diversity, Inclusion, and Belonging, to learn about covering, a strategy that people may use to downplay a stigmatized identity and blend into the mainstream. This course explores the four dimensions of covering, provides quantitative and qualitative data on covering in corporate America, and presents strategies for “uncovering talent” and contributing to a more authentic workplace.

Underrepresented employees face unique challenges in the workplace, and understanding how to support them in these challenges is key to building a more inclusive workplace. Dr. Sarah-SoonLing Blackburn shows you how to get started. She begins with important terminology and breaks down the model minority myth. Dr. Blackburn explains why lived experiences matter in the workplace and goes over several issues that impact Asian employees at work. She points out that the Asian community is not a monolith and discusses ways to build a more meaningfully inclusive workplace culture. Dr. Blackburn covers several steps you can take to support Asian employees, such as making space for discussion and speaking up against bias. She concludes by describing how everyone has a role to play in creating inclusive workplace environments.

In recent years, computation and data storage has been moving out to the edge, meaning devices and servers are located closest to the source of the data. Edge computing has been essential in reducing latency in IoT devices, such as those in cars, planes, homes, and even on your wrist. However, there is much confusion around how edge computing is created, secured, and operated. In this course, David Linthicum takes the mystery out of the concept of edge computing, including how edge systems are designed, built, deployed, and maintained. David covers key facets of edge computing, from explaining the basic concepts and its uses, to the different components of an edge computing system, and details the state-of-the-art edge technology that can be employed today to build future-proof, edge-based computing systems and infrastructure.

An excellent logistics system delivers the right product to your customer at the right price, so understanding logistics is critical to your success. In this course, instructor Steven Brown shows you why logistics is important, what it is, and how logistics supports your company and your customers. Steven discusses how logistics must be effective and efficient. He explains steps to improve how a customer’s order is filled. The course covers both outbound and inbound logistics and also goes over reverse logistics. More money is spent on transportation than on all other logistics functions combined, so Steven specifically takes you through different modes of transportation and how they often work together. He also shares the four cost tradeoffs in warehousing and goes into specific cost-efficient and value-added distribution center activities. The course steps through how logistics supports your marketing strategy, cuts across departments, and touches your customers.

Personal protective equipment, or PPE, is essential in many workplaces. Healthcare, construction, and manufacturing professionals use PPE regularly, but COVID-19 has also made PPE a necessity for frontline workers such as bus drivers, police officers, and grocery clerks. In this course, instructor Jim Rogers reviews the purpose of PPE, the hazards it applies to, and the various types of PPE out there. He explains how to choose the right PPE for your job and select PPE when availability is impacted during a crisis. You also get an overview of essential best practices for putting on and taking off—donning and doffing—PPE and tips for cleaning and storing your PPE for maximum continued effectiveness.