Course catalog
Showing 41-57 of 57 items.
Talking on the phone: Greeting
Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations, but Anna receives a real call with a request of a personal nature. How is Anna going to respond? Will her telephone manner be up to the challenge?
Duration: 5 Minutes
Word 2016:Apply a drop cap
You can add a drop cap in Word to the beginning of a chapter or section to enhance its appearance. A drop cap is a large capital letter that, typically, has the depth of two or more lines of normal text.
Word 2016:Creating a multilevel list
In Microsoft Word, you can edit the list levels to organize your numbered/bulleted lists and outlines. You can even custom-build a multilevel list by formatting each list level to meet your preferences
