Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

Ever struggle with staying focused? Learn the time management skills you need to grow your ability to stay on task and keep attention on the most valuable items on your calendar.

Learn to confront cognitive biases and improve your judgment.

Explore the difference between being judgmental and good judgment, and learn about actionable techniques for improving quality decision-making ability.

To be an effective leader, you need to learn how to communicate clearly. In this course leadership expert Colleen Hauk shows you how to become a precise and powerful communicator. Colleen first explains how to set yourself up for success by knowing the basics and exploring emotional intelligence. She then provides guidance on creating a connection and tapping into the senses of your audience. She also shows how to engage in dialogue, remain curious, and align your communication to specific goals. Finally, Colleen shares tips on effective communication in different circumstances, from one-on-one meetings, to group discussions, and virtual meetings. Upon completing this course, you’ll feel confident in your ability to communicate effectively as a leader.

This course was created by Madecraft. We are pleased to host this training in our library.

Using a few key techniques, learn how to dramatically enhance how your listening skills are perceived by others.

Improve your memory with these fascinating (and proven!) memorization techniques.

Learn techniques for adding, removing, and shaping light using modifiers.

Learn how to improve your thinking by reframing how you make assumptions, draw conclusions, and ultimately make decisions.

Learn about some of the processes in product manufacturing as you explore how key tools and practices work in real-world manufacturing shops.

Get inspired with this short documentary. Follow Shaky Feelin' into the studio and onto the stage at Crest Theatre in Los Angeles when they play one of their biggest shows to date.

Learn how to effectively create, provision, and operate a formal incident response capability within your organization to minimize the damage a cyberattack might cause.

If your organization is the victim of a cyberattack, will you be ready to respond? An incident responder or digital forensics technician has to be prepared to properly collect digital evidence as soon as an event is reported. This course teaches you how to quickly triage affected systems, securely collect digital evidence, and create your collection report for further forensic analysis. Digital forensic examiner (DFE) Jason Dion explains how to build a portable toolkit of trusted tools, both proprietary and open source, to collect evidence from Windows machines: volatile data from workstations, non-volatile data from hard drives and USBs, and disk images. Jason also shows how to deal with encryption challenges, document your collection efforts, and build a finalized collection report.

The future of work is here. Meetings that once filled conference rooms are now fully online. Dining room tables have been turned into makeshift offices. And technology is playing an ever-increasing role in our day-to-day workflows. But what about our emotional well-being and sense of belonging? HR exec and talent consultant Pat Wadors contends that, in the midst of all this change, another concurrent shift needs to be happening—one towards greater inclusion. In this course, Pat explains how to build a compassionate, inclusive work environment where employees can thrive as they adjust to our new normal.

Discover how to apply inclusive design to your work. Learn about the difference between empathy and compassion and the role inclusion plays in the development of organizational resilience. Get tips for discussing mental health issues openly, and without judgment. Plus, learn how to take a cue from Maslow's hierarchy of needs to keep your employees' emotional well-being top of mind.

Navigating the working world as a woman leader is not for the faint-hearted. Female leaders are confronted with the complex challenges of navigating long-standing biases, as well as juggling the demands of work and life. In this course, executive coach and expert on workplace diversity and inclusion, Audrey Genevieve Daniels shares empowering and inspiring insights to show female leaders how to lead organizations with boldness and confidence. Drawing on her long experience leading organizations through change, Audrey shows female leaders how to use their stories as a motivational superpower to lead others and embrace the hurdles they overcame as a source of pride. She explains effective ways for women in leadership to be their own loudest cheerleaders and foster that positivity in their teams, and how to lead teams through a crisis with grace and strength and maneuver through the good and the bad with confidence, using obstacles as stepping stones to propel their leadership journeys.

This course was created by Madecraft. We are pleased to host this training in our library.

Learn how to mindfully design inclusive learning experiences that reflect and resonate with your entire audience.

Learn how to create and lead an organization that leverages the diverse talents of all contributors.

Creating an inclusive environment is not a passive act. Rather, it is a skill that can be learned and improved upon with humility, bravery, and dedication. Inclusive communicators are better able to recruit, retain talent, navigate conflict, and develop buy-in in their work environment. In this course, learn about the importance of fostering an inclusive mindset in the workplace and how to implement beneficial changes in your organization. Examine the research about the critical roles that diversity and belonging play in business. Find out how to cultivate spaces that are safe by acknowledging common challenges that can come from privilege, mistakes, ignorance, or insensitivity. Discover how to promote allyship. Dereca Blackmon covers each of these areas to help you grow as an individual and to help you support others.

Become a better ally. Discover how to develop an inclusive mindset, put marginalized voices first, and be the change you want to see in the world.

How does diversity shape what your clients need from a sales relationship? Find out what can happen when you invest the time to understand your clients’ experiences. Instructor Meridith Powell explains how you can gain a set of tools to create awareness of your own strengths, challenges, and blind spots regarding diversity. Meridith explores how you can become aware of cultural differences and offers strategies to use when selling to someone unlike you. She goes into the strategic differences when selling to different cultures; tells you how to be prepared, aware, and ready to adapt to the customs of different clients; and teaches you what sales professionals need to know and understand about selling to different generations. Meridith concludes by pointing out the importance of expanding your view of selling to diverse cultures beyond the first sale.