Learn if service orientation is right for your organization, and discover how to shift to a service-oriented sales culture.

Learn how to confidently handle objections that can crop up throughout the sales process. Discover how to ask the right questions and deal with buyers who are resistant to change.

Learn key techniques and practices for being an effective salesperson. Discover how to build rapport, understand a client's needs, prescribe a solution, and close a sale.

Learn how referral selling can help you generate a consistent stream of qualified leads and score meetings with decision-makers.

Learn how to sell financial services and products by connecting with client's goals and needs.

Prepare for the Salesforce Certified Administrator exam. Explore key concepts that can help you tackle the organization setup and user setup exam objectives.

Learn how to prepare for the Salesforce Certified Administrator exam. Get tips for the security and access and the standard and custom objects (data model) sections of the exam.

Learn how to administer the sales, marketing, and service applications in the Salesforce ecosystem, as you study for the third domain of the Salesforce Certified Administrator exam.

Become a Salesforce Certified Administrator. Review the collaboration, data management, and automation features of this powerful platform and study for Salesforce certification.

Study for the Salesforce Certified Administrator exam. Review the objectives from the fifth domain: Analytics and Mobile Administration.

Get an overview of the Salesforce Certified Administrator exam. Explore the registration steps, learn test-taking strategies, and get acquainted with helpful Salesforce resources.

If you work in sales or are looking for a job in sales, chances are you need to know Salesforce, one of the world’s top customer relationship management (CRM) tools. In this course, Jamie Grettum focuses on how to use Salesforce in a sales environment. Jamie covers key topics like managing existing customers, tracking and converting leads, managing a sales pipeline of potential sales, and using the built-in features of Salesforce for analyzing sales data and reporting. If you need to quickly get up and running with Saleforce, Jamie gets you up to speed with the essentials of this in-demand CRM.

Learn to leverage the cloud-based help desk solution from Salesforce, Service Cloud, for customer service. Find out how to automate cases and assignments and build a knowledge base.

Learn about Salesforce. Discover how to use this customer relationship management (CRM) platform to capture leads, manage the lead lifecycle, measure campaign success, and more.

Start leveraging Salesforce like a power user. Learn how to manage teams inside of Salesforce and learn how to work with pricing, products, leads, and reports.

Learn how to use the SalesforceIQ CRM to manage your customers, sales, services, leads, accounts, and opportunities.

Learn practical tips and tricks that can help you work smarter in Salesforce, the hugely popular customer relationship management (CRM) solution.

Visualize your Salesforce data for more powerful insights. Learn how to create dashboards in Salesforce.

Get started with Salesforce Einstein, a set of AI technologies that allow you to use algorithms to analyze data inside Salesforce.

Learn how to build apps for Salesforce and customize the CRM to the needs of your business—without programming a single line of code.