In this course, Gini von Courter dives into administering a Microsoft Dynamics 365 enterprise account for customer engagement. Gini begins the course with an exploration of a newly installed Dynamics 365 environment and a walkthrough of the common configurations and settings. Gini goes on to discuss the tasks and functions required to administer and refine Dynamics 365 for Customer Engagement in an organization.

Learn how to leverage the Microsoft Power Platform—which is comprised of Microsoft Flow, Power BI, and PowerApps—with the cloud-based functions of Dynamics 365.

Microsoft Dynamics 365 allows users to easily manage large amounts of data and create streamlined workflows for sales. It can also help automate sales activities and generate insights from the data reps store in Dynamics and Outlook. In this course, Dian Taylor teaches the essentials of using Microsoft Dynamics 365 for sales. Dian starts out by exploring the Dynamics 365 interface and then dives into specific functions through the lens of both sales and customer service tracking. Topics include using the dashboard, working with contacts, and creating, tracking, and qualifying leads. Then learn how to create opportunities, add specific products and suggestions, and communicate sales terms and pricing with quotes. Dian also explains how to take your sales work on the go with the mobile version of Dynamics 365, and build charts, dashboards, and forecasts to help better understand past performance and future opportunities.

Learn advanced techniques and tricks for Microsoft Dynamics 365. Discover how to customize reports, templates, and dashboards to meet your business needs.

Take a deep dive into Microsoft Enterprise Mobility + Security (EMS) and learn how to work with the management and security tools in this service.

Learn how to leverage Solver—a Microsoft Office Excel add-in—to find optimal solutions to problems with multiple constraints.

Learn how maintain, monitor, and troubleshoot Microsoft Exchange Server 2016—the most popular on-premise email solution.

Learn the day-to-day activities required to maintain and monitor an Exchange Server 2019 environment.

Learn how to install and configure the latest version of Microsoft Exchange Server. This course covers upgrades, migration, mailboxes, database management, client support, and more.

Learn how to create surveys and quizzes quickly and easily with Microsoft Forms.

Want to quickly build and share forms, polls, and quizzes using Microsoft Forms? Tune into this course to get bite-sized tips from an expert—Microsoft Certified Trainer and Microsoft MVP Heather Severino. Heather steps through how to build and organize a brand-new form, including how to configure rating scale questions, create a file upload field, reposition questions, add sections, and apply a theme. She also goes over how to invite others to respond to your form, as well as how to share a form for collaboration in Microsoft Teams. Plus, get tips on how to manage forms and work on group forms that grant multiple individuals editing capabilities.

Learn how to integrate mail, calendar, contacts, documents, and directory services in your custom apps with the Microsoft Graph API.

Get up to speed quickly with Microsoft Lists, the powerful information tracking app in Microsoft 365 (formerly Office 365).

Learn how to leverage cloud-based management solutions—including Windows Defender and Microsoft Intune—to protect and maintain devices in a Windows 10 environment.

Learn how to develop immersive mixed-reality applications for distribution in the Microsoft Store.

Learn how to manage an enterprise implementation of Office 365. Discover how to set up Exchange Online, SharePoint, Teams, OneDrive, security, and more.

Learn how to defend against malware, viruses, spoofing, and phishing attacks. Explore Office 365 Advanced Threat Protection and its key polices, testing, and reporting options.

Learn how to deploy Office 365. Move your network to Office 365 and configure Office 365 accounts, email, file sharing, and other valuable business services.

Learn how to automate business tasks for users of Microsoft Office applications by building Office Add-ins.

Learn how to stay organized and manage projects with Microsoft Planner, a planning and project management app for Microsoft 365. Follow along with David Rivers as he shows how to get things done in Planner, from creating new plans and setting due dates to updating a project's status and sharing files with team members. Plus, see how to switch over to Microsoft Teams from Planner and create new teams based on existing plans. Learn how to work more efficiently and stay focused on what's important by using Microsoft Planner for your next project.