Sometimes, when we think of an ambitious person, we imagine someone with unfettered drive to achieve what they want, no matter the cost. And sadly, for some people, this unhealthy sort of ambition is a reality, and it can affect a person’s mental or physical health, relationships, and happiness. But there’s also a healthier version of ambition, one that can lead to greater levels of performance, deep personal learning, and a gratifying sense of purpose. In this course, best-selling author and management consultant Ron Carucci teaches you the three components of healthy ambition: Performance ambition, growth ambition, and achievement ambition. Ron shows how to balance the right degree of each component, and avoid the pitfalls of too much, or too little, of any of them. If you’re looking to reinvigorate your sense of what your future could hold, join Ron in this course.

Explore how to blend contradictory ideas to flourish more completely at work. Learn about the benefits of ambi-dependence, ambiversion, and pursuing passions via side projects.

Mindset is a choice. Learn how to cultivate a growth mindset in order to achieve your true potential.

Create a more inclusive workplace by boosting your cultural competence. Examine your own unique worldview and learn how to engage and adapt across cultural differences.

Virtual meetings, presentations, and corporate reviews might be here to stay. Are you ready to present yourself at your brightest and most positive, online? In this course, Joan Kuhl—a master communicator, corporate trainer, and champion of women in the workforce—shows you how to cultivate and polish your authentic presence anytime, anywhere. Joan explains how to overcome imposter syndrome by owning your own success and becoming your own champion. She discusses identifying and owning your strengths, as well as how to identify a key area of insecurity and reframe your thoughts into positive. Joan covers being seen, heard, and valued in the workplace, both on and off the screen. She describes several strategies for overcoming politics and conflict in the workplace. Joan goes into techniques to manage your reputation, then concludes with ways you can thrive in challenging times.

Note: This course was created by genConnectU. We are pleased to host this training in our library.

Learn how to create a strong culture of kaizen by focusing on the human side of lean.

Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.

Learn how to leverage the customer development process to quickly and cheaply find out what your customers really need—and, in turn, design products that they'll love.

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

Deliver an exceptional customer experience. Learn how to use customer service blueprinting to map and support the customer journey.

Turn your customers into lifelong fans. Learn how to operationalize customer insights and consumer analytics to better understand and address your target audience's needs.

Looking to switch to a more customer-focused way of thinking? Explore the key tools and technologies—including Python and Power BI—that can get you there.

Discover how to develop a customer retention strategy that helps you keep your customers loyal. Learn about a practical process that you can implement in your own business.

Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.

Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.

Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.

Develop your customer service management skills. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention.

Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.

Learn how to develop and execute a strategy to deliver great customer service, boost customer loyalty, and drive innovation and change.