Save time by automating your email with customized mail rules. Instructor Jess Stratton walks you through all the steps to use mail rules in Outlook.

Take a deeper look at Microsoft Outlook and learn how to use features that will make your email experience faster, more organized, and less stressful.

This mini course shows Outlook users of all levels how to create and make the most of email signatures.

Manage your schedule and to-do list more efficiently using Microsoft Outlook.

Get tips and time-saving shortcuts to make you an Outlook power user.

Learn how to manage calendars in Microsoft Outlook. Discover how to set up a team calendar with different levels of view and edit permissions, avoid common pitfalls, and more.

Take a walk through Outlook.com, the Microsoft web-based email and calendaring solution. Explore the interface, email, search, contacts, and the calendar.

Successful outsourcing relationships don't happen by accident. There are crucial elements and attitudes that make an outsourced account a success. In this course, instructor Bob McGannon reviews the characteristics of productive and healthy outsourcing environments and how client and outsourcing management and employees can contribute to that success. Bob goes over the significant reasons that companies choose outsourcing and how different reasons should generate different management approaches. He also explains the conditions where an outsourcer is treated as a vendor or partner, then covers the requirements and prioritization of services included in the outsourcing engagement. Bob describes effective service request processes and steps you through how an outsourcer can participate in strategy planning. In conclusion, Bob gives you an exercise to find the pitfalls in an outsourcing scenario.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

Learn the fundamentals of working in an outsourcing environment, including the pros and cons of different outsourcing models, outsourcing contracts, and performance reporting.

Successful outsourcing depends upon proper management, with the right processes and attitudes. In this course, instructor Bob McGannon covers proper outsourcing management practices, from within the outsourcer's organization or the client's organization. He shows you the specific management tools and approaches that you need to lead a successful team. Proper governance of an outsourcing relationship is pivotal for success, and you need to understand where the client’s responsibilities end and the outsourcer’s responsibilities begin. Bob steps you through all this, plus contract reviews and more. Outsourcing relationships aren't only governed by contracts, though. Bob discusses how to use a procedures manual and customer satisfaction surveys to help manage outsourcing relationships. Bob explains several important delivery outcomes, then concludes by showing you other resources you can use to further your knowledge.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

The transition of services from the client to the outsourcer is the first, most significant "moment of truth" in an outsourcing engagement, and it’s more difficult than most people realize. Stumbling blocks abound. In this course, instructor Bob McGannon discusses the overall approach to successful transitions, how to handle personnel transitions, and when the client should keep critical skills in house. He goes over the human factors that you’ll need to manage during transitions, along with how to work with remote and overseas personnel. He reviews the complications of transferring assets and managing service levels during the transition period. Bob talks about the conditions for declaring the transition a success, and then he concludes with a case study exercise to evaluate possible approaches to a transition.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

Digital cameras have come a long way, but photographers still bump up against their limitations. The depth of field, aspect ratio, and dynamic range can't match what our eyes see. But you can reach beyond the capabilities of your camera through a combination of smart shooting strategies and creative post-processing techniques. Landscape photographer Justin Reznick shows how to create perfectly sharp images, front to back, with focus stacking; build epic panoramas; and create high dynamic range images that retain more detail in the shadows and highlights. The tools learned in the course will open up photographers to a whole new world of photographic possibilities—without a large investment in new gear.

Learn about cognitive bias and how it hurts our ability to think rationally and make effective decisions.

Have you ever taken too long to make a decision or worried about making the wrong choice? If this sounds familiar, you've experienced falling into a decision-making trap. In this course taught by leadership expert Michael Veltri, he shares his proven tips to help you avoid falling into these traps. First, Michael reviews some of the common challenges you face when making a decision, such as being distracted or getting bogged down in the details. He then shares his methods for unclogging your decision-making arteries, and how to get clarity on decisions in a timely manner. From there, Michael guides you through methods to reach decisions faster, and to feel confident about the decisions you make. Finally, Michael reviews making high-stakes decisions, creating opportunities, and continuing the momentum once a decision is made. If you’re looking to make smarter, more impactful decisions with ease, join Michael in this course.

This course was created by Madecraft. We are pleased to host this training in our library.

Learn about overcoming imposter syndrome, the false and sometimes damaging belief that one's success is the product of luck or fraud rather than skill.

How do you inspire individuals to become a great team? In this course, author and speaker Robyn Benincasa takes you on an awe-inspiring journey to transform your mindset and help you inspire your team, fuel deep and lasting connections, and build a culture of resilience and grittiness. Robyn helps you discover how to build the right team and inspire them to reach any challenging finish line, how to reverse the win-lose mentality from conquering to collaborating with other winners, and how to eliminate a silo mindset and foster a true team culture.

This course was created by Madecraft. We are pleased to host this training in our library.

One of the most critical leadership skills is the ability to lead with confidence. Confidence can help leaders gain buy-in, trust, and respect from those they manage and work with cross-functionally. And without it, they may face more challenges than the average person in a leadership role. In this course, former tech executive turned business coach Jennine Heller shares strategies that can help you lead with greater confidence.

Jennine explores concepts around leadership identity and imposter syndrome to help you get in touch with the leader you aspire to be. She then goes over methods that can help you embody the characteristics of a confident leader. Finally, Jennine emphasizes the importance of continued development in your role as a way to take ownership, instill a culture of learning, and focus on what's most important. Upon wrapping up this course, you'll be better able to tackle leadership roles with the confidence you desire.

This course was created by Madecraft. We are pleased to host this training in our library.

Learn how to feel less overwhelmed, in this course adapted from the podcast How to Be Awesome at Your Job.

Learn strategies for overcoming procrastination, managing your time, and getting more done.

Rejections force you to grow. Every rejection brings you one step closer to the right opportunity. Award-winning marketer and best-selling author Sam Bennett draws on her insights to help you find the opportunity in rejection, sharing tips on how to overcome your setbacks with grace. Follow Sam’s five-step program to learn how to get more comfortable with failure and reduce your emotional attachment to disappointment. Master the power of perspective, not only to ease the blow of rejection, but to guide you down the path that helps you accomplish your dreams. Reframe rejection as an opportunity for self-improvement, employing surefire methods that help you balance out negative self-talk. Align your next opportunity with your values to change not just where you're going but where you are right now.

This course was created by Madecraft. We are pleased to host this training in our library.