Course catalog

Crisis Communication for HR

Learn how to communicate with employees and coordinate work before, during, and after a crisis.

Critical Roles Consultants Play (and the Skills You Need to Fill Them)

Learn the roles you need to play to meet client requirements and succeed in the challenging world of consulting.

Critical Thinking

Learn the basics of critical thinking, an essential skill for problem-solving and decision-making.

Critical Thinking for Better Judgment and Decision-Making

Teach your team how to think critically. Learn how to use critical thinking to avoid fallacies, spot biases, craft better arguments, hone judgment, and improve decision-making.

Cross-Functional Sales Teams

Cross-team collaboration is vital to achieve revenue growth and profitability. Learn how to develop, launch, and track a high-performing cross-functional sales team.

Crucial Conversations (getAbstract Summary)

Learn how to have—and succeed at—high-stakes conversations in this audio-only summary of the popular book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.

Crunch Time: How to Be Your Best When It Matters Most (getAbstract Summary)

Turn fear and doubt into opportunity. Review highlights from major league baseball pitching coach Rick Peterson’s book on overcoming difficult, stress-filled situations.

Crystal Reports 2016 Essential Training

Learn how to use SAP Crystal Reports 2016 to analyze and summarize data and make better business decisions.

CSS: Animation

Find out how to create simple CSS animations such as rollover buttons, 3D transforms, animated graphics and logos, load screens, and more.

Cultivate Your Complex Self: Going from Either/Or to And/Also

Explore how to blend contradictory ideas to flourish more completely at work. Learn about the benefits of ambi-dependence, ambiversion, and pursuing passions via side projects.

Cultivating Cultural Competence and Inclusion

Create a more inclusive workplace by boosting your cultural competence. Examine your own unique worldview and learn how to engage and adapt across cultural differences.

Culture of Kaizen

Learn how to create a strong culture of kaizen by focusing on the human side of lean.

Customer Advocacy

Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.

Customer Development for Product Managers

Learn how to leverage the customer development process to quickly and cheaply find out what your customers really need—and, in turn, design products that they'll love.

Customer Experience: Journey Mapping

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

Customer Experience: Service Blueprinting

Deliver an exceptional customer experience. Learn how to use customer service blueprinting to map and support the customer journey.

Customer Insights and Consumer Analytics for Organizations: Concepts

Turn your customers into lifelong fans. Learn how to operationalize customer insights and consumer analytics to better understand and address your target audience's needs.

Customer Insights and Consumer Analytics for Organizations: Tools and Analysis

Looking to switch to a more customer-focused way of thinking? Explore the key tools and technologies—including Python and Power BI—that can get you there.

Customer Retention

Discover how to develop a customer retention strategy that helps you keep your customers loyal. Learn about a practical process that you can implement in your own business.

Customer Service and Support During Economic Downturns

Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.

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