Course catalog
Showing 741-760 of 3,070 items.
Customer Service at Your First Retail Job
Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.
Customer Service Foundations
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Customer Service in the Field
Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.
Customer Service Leadership
Develop your customer service management skills. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention.
Customer Service Mastery: Delight Every Customer
Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.
Customer Service Strategy
Learn how to develop and execute a strategy to deliver great customer service, boost customer loyalty, and drive innovation and change.
Customer Service Using AI and Machine Learning
Help your service organization take advantage of emerging tech. Explore the new customer service solutions powered by artificial intelligence and machine learning.
Customer Service: Call Control Strategies
Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.
Customer Service: Creating Customer Value
Manage the relationship between your brand, your product/service, and your price, so that customers see why your offering is truly valuable and remain loyal.
Customer Service: Handling Abusive Customers
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Customer Service: Managing Customer Feedback
Help your customers help you. Learn how to use customer feedback to drive improvements to your products, services, and processes.
Customer Service: Motivating Your Team
Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.
Customer Service: Preventing Turnover
Learn how to hire and retain great customer service representatives.
Customer Service: Problem Solving and Troubleshooting
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Customer Service: Serving Customers Through Chat and Text
Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
Customer Service: Serving Internal Customers
Learn techniques for providing outstanding customer service inside your company. Explore how to develop positive workplace relationships and solve problems quickly and effectively.
Customer Service: Working in a Customer Contact Center
Get the skills and knowledge you need to excel at customer service in a customer contact center.
Customer Service: Writing for Social Media
Discover how customer service reps can best represent their company's brand and meet customers' needs when writing for social media.
Customer Success Management Fundamentals
New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.
Customizing Macs for Accessibility and Ease of Use
Learn how to customize macOS to your liking. Create an easy-to-navigate and more personalized experience on your computer with these simple tips and tricks.