Ed Kashi and Julie Winokur discuss their artistic journeys and how their paths led them to create a nonprofit production company that tells stories about positive social change.

For customer service reps, having conversational skills and knowing how to talk to customers (and how not to talk to them!) are critical to doing your job well. In this course, instructor Noah Fleming covers the skills you need most when engaging with your customers. Noah explains how to find the right tone and how reading the situation can help you make sense to the customer.

He discusses ways that positivity and personality allow the customer to feel comfortable and points out that brevity is often more important than depth in customer conversations. Noah shows you how to focus the conversation on results and how to stop talking and start listening. He covers the right questions to ask, the power of body language, conversation killers that you should avoid, and ways to handle difficult conversations. Noah finishes with an upbeat description of how following up is one of the best things you can do when talking to customers.

Tanner Woodford wanted to create new opportunities for people to experience the power and impact of design. As executive director of the Chicago Design Museum, Tanner is working to preserve and showcase how design has shaped and is shaped by this great city. In this audio-only course, Justin Ahrens interviews Tanner about building a community from scratch, evolving it into something bigger, and using design to make people's lives better.

This course was created by Justin Ahrens. We are pleased to offer this training in our library.

Exercise precise control over your image editing. Learn how to use selections and masks to create targeted adjustments in Photoshop CC.

Stay productive by managing your tasks in one central hub: Microsoft Teams. The new Tasks app brings a robust productivity experience to Teams, integrating features of Microsoft Planner and To Do. In this course, Microsoft Certified Trainer, Microsoft MVP, and project manager Heather Severino gives you a quick overview of Tasks in Teams, showing how to set up lists for individual tasks, organize lists, edit and move task items, and mark tasks as completed. Heather demonstrates how to add tasks to a shared plan directly from Teams, including how to assign tasks to individuals and add due dates. Plus, she covers how to configure the navigation bar settings to customize the way you view your task details, as well as how to ensure you're viewing the most up-to-date information.

Making money in the music business? Find out how to claim income from gigs, maximize your deductions, and file the right tax forms with the IRS.

Learn how to manage and minimize the taxes for your small business. Get tax planning tips to structure a small business, file taxes, and reduce your tax rate.

Follow along with colorist Taylre Jones as he reveals insights from his grading process in DaVinci Resolve and before-and-after samples straight from his reel.

Discover classroom technologies that can help educators be more efficient in planning lessons, delivering instruction, engaging and managing students, and grading.

Get tips to keep up to date with the latest educational technology. Learn how to become more efficient in the classroom, and increase student achievement.

Create a happier, healthier workplace by teaching civility and learning how to set a good example with your own behavior.

Learn how to teach complex topics. Find out how to break down difficult material, turn it into an engaging unit, and then assist students who are struggling via scaffolding.

Learn the three literacies that students need to master for tomorrow's jobs—entrepreneurship, video production, and coding—and practical ways to teach them in the classroom.

Explore tools, tips, and techniques for leading real-time virtual training. No matter what teaching tool you use, from Adobe Connect to Blackboard to Google Hangouts, you can apply these lessons to your own digital classroom to increase collaboration and connection with students. Corbin and Kat Anderson cover the elements of creating virtual synchronous training, including selecting the right tools, implementing instructional strategies, and managing learner interactions and engagement. Find out how to apply the flipped classroom model to online teaching and get tips for engaging learners and assessing learning. These lessons are a great resource for anyone who conducts real-time training on the web, including instructional designers and presenters.

Video offers a unique method for teaching and learning—especially for technical skills like programming. Not all students are coders, but giving your classes exposure to these subjects via video will enhance their learning, retention, and future career opportunities. In this course, Renaldo Lawrence introduces a variety of tools to deliver lessons via video and help increase higher-order thinking. Renaldo shows how to understand each student's learning style and then use support material, adapt existing online content, and record your own videos to teach technical skills. Learn how to record and edit videos with TubeChop, Adobe Spark, and other video applications, and share lessons with other educators. Plus, find out how to cultivate technical skills in students that are more music, art, or literary inclined.

Learn how to use a blended learning approach in the classroom. Combine face-to-face instruction with online learning and create dynamic, engaging, and student-focused lessons.

Today's cloud technology provides amazing tools and opportunities for teaching. Cloud-based classrooms can help increase productivity and make learning accessible from anywhere. In this course, Oliver Schinkten explores how to use tools such as Google G Suite; Microsoft OneDrive, OneNote, and Teams; and Evernote to make education more efficient and effective. Learn how the cloud can benefit teachers and students by looking at the classroom workflow from both perspectives. Find out how to organize files, share resources, communicate and collaborate online, assess learning, and provide feedback—all with the anywhere, anytime convenience of the cloud.

Create a classroom culture that increases achievement and decreases disruption—without inhibiting your students' creativity or desire to learn.

Move teaching material into interactive and engaging multimedia presentations for differentiated and flipped learning.

Learn how to develop curriculum that not only identifies learning objectives for individual lessons, but also informs pedagogy and assessment strategies.