Learn about the key skills and practices required to successfully manage a cross-functional team.

Leverage the new developments facing contact centers to set up your organization for success. Learn how to plan your resources effectively, leverage quality metrics, and more.

Discover how to lead customer service teams to excellence and greatness.

Learn how to manage, counsel, and lead a diverse team in order to foster their best performance.

Learn how to lead a team comprised of four or five generations: traditionalists, baby boomers, Gen Xers, millennials, and Gen Zers.

Follow along with project management experts Bonnie Biafore and John Riopel as they share their tips for recording actual values in Microsoft Project.

Learn easy-to-use commands, features, and functions for managing and analyzing large amounts of data in Excel 2019 and Excel for Office 365.

Work with, manage, and lead a technical team with confidence. Learn how to quickly get up to speed with your team's work, communicate effectively with technical people, and more.

Learn how to manage your anxiety and be more effective and successful at work.

Learn how to manage app secrets in ASP.NET Core using Secret Manager and Azure Key Vault.

Improve the success of your business by learning how to manage your brand's reputation online. Find out how to be proactive with brand management and attentive to customer signals.

Explore how to best set up and manage projects facing budget constraints with Microsoft Project.

Ethics is about behavior, so it can be taught and learned. The Business Ethics E Learning is a three module course including a number of short videos through which you can obtain useful information. The definitions of ethics and organizational ethics, ethical dilemmas and making decisions in such situation are only parts of the course.

Learn what burnout is, what causes it, and how to take back your power and energy.

How does the change management methodology that you may be using fit in with agile project execution and delivery? Instructor Christina Charenkova shows you real examples of applying change management practices in an agile context. Christina discusses change management focus areas on an agile project and how change management adds value to an agile delivery. She steps through the actions required to build a high-level overview of the upcoming organizational change, then goes over how to analyze impacted teams and individuals as part of a sprint cycle planning. Christina covers how to adapt the project’s change management approach and how to integrate change management activities into the agile sprint cycles. She concludes with a challenge to integrate change management activities into the agile sprint cycles and adapt the approach to suit a rapid turnaround timeframe.

Note: This course was created by Christina Charenkova. We are pleased to host this training in our library.

The exchange goes both ways with Creative Cloud and Office. Learn how to convert and share assets—text, graphics, chart data, and more—between Adobe CC and Microsoft Office.

Learn how to manage customer expectations so customers leave satisfied and keep coming back.

Learn to identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.

Learn practical techniques that can help individuals dealing with depression approach their work more effectively and reach out for the support they need.

Learn the fundamentals of administering and managing DNS servers on Windows, Linux, and Mac machines using dig and other DNS server technologies.