Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.

Dear colleagues,
These courses are suggested for you to focus on your hidden strength and/or blind spots based on 360-degree LIRICCA assessment report.

• Specific Courses are chosen to help you develop your blind spots in this specific pillar.
• General Courses are selected to help you be aware of your hidden strengths in all  pillars. (This category is similar in all pillars)

Regards
Performance and HR Strategy Team

Learn how to leverage the customer development process to quickly and cheaply find out what your customers really need—and, in turn, design products that they'll love.

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

Deliver an exceptional customer experience. Learn how to use customer service blueprinting to map and support the customer journey.

Turn your customers into lifelong fans. Learn how to operationalize customer insights and consumer analytics to better understand and address your target audience's needs.

Looking to switch to a more customer-focused way of thinking? Explore the key tools and technologies—including Python and Power BI—that can get you there.

Discover how to develop a customer retention strategy that helps you keep your customers loyal. Learn about a practical process that you can implement in your own business.

Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.

Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.

Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.

Develop your customer service management skills. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention.

Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.

Learn how to develop and execute a strategy to deliver great customer service, boost customer loyalty, and drive innovation and change.

Help your service organization take advantage of emerging tech. Explore the new customer service solutions powered by artificial intelligence and machine learning.

Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.

Manage the relationship between your brand, your product/service, and your price, so that customers see why your offering is truly valuable and remain loyal.

If you are a customer service manager or a sales manager, you know how important it is to identify a customer’s value to your company. But how do you assign the value? How do you determine what is most valuable to your company? In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value. He goes over a number of simple ways to create customer value and ways to measure customer value. Then Noah dives into the value narrative, covering steps like understanding value over price, reviewing your company messaging, and reshaping your value narrative. He finishes up with some advanced tips, such as proactively extracting customer value, considering current value vs. future value, and sorting from low value to high value.

Is your product or service worth the price? Even if you think so, an army of competitors is deluging your loyal customers with messages to the contrary. Customer loyalty expert Jill Griffin explains how customers form perceptions of your brand, why they switch brands, and how you can manage the relationship between your brand, your product/service, and your price—so they see why your offering is valuable and remain loyal. She offers seven proven methods to maximize value and differentiate your product/service, drawing on real-world examples from companies such as Zappos, 3M, and Amazon. Plus, get a 10-day action plan that will help your company or team find fresh ways to bring value to customers.