Course catalog
Showing 21-40 of 89 items.
CompTIA IT Fundamentals (FC0-U61) Cert Prep 2: Files and Applications, Networking, and Security
Learn the fundamentals you need to pass the CompTIA IT Fundamentals (FC0-U61) exam, including managing mobile devices, files and apps, networks, and security.
Computer Components and Peripherals for IT Technicians
Learn how to maintain a computer—inside and out. Learn how to manage internal and external components, such as processors, motherboards, monitors, and printers.
Configure and Manage OneDrive and Teams
Learn how to configure and manage two of the most significant components of Microsoft 365 teamwork solutions: OneDrive and Teams.
Configure and Manage SharePoint Online
Learn how to configure and manage Microsoft SharePoint Online.
Configure and Manage Workload Integrations
Make the most of collaboration and productivity tools such as Teams and Power Apps by learning how to configure and manage Microsoft 365 workload integrations.
Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
Review information that can help empower end users to solve beginner-level IT issues. Explore tips for configuring mobile devices, setting up Wi-Fi, dealing with malware, and more.
Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications
Everyone can benefit from knowing how IT works. Get tips to solve beginner-level IT issues related to computer setup, app installation, file management, backup, and more.
Help Yourself: Tech Tips Weekly
Learn how to solve common IT issues on your own. This collection of hardware, software, and networking troubleshooting tips helps Windows users help themselves.
Implementing a Hybrid and Secure Microsoft Messaging Platform
Learn how to plan, deploy, secure, and manage hybrid messaging solutions. Discover how to configure hybrid mail flow, migrate mailboxes, set up anti-phishing features, and more.
Intro to Service Management with ITIL4
Get an introduction to the world of service management and the main concepts covered on the ITIL® 4 Foundation certification exam.
IT Help Desk for Beginners
Learn the fundamental skills needed to get a job as an IT help desk technician. Learn the basics of software installation, networking, and troubleshooting.
IT Security Foundations: Core Concepts
Prepare for MTA exam 98-367, Security Fundamentals. Learn the core concepts of operating system and network-level security to avoid threats and eliminate system vulnerabilities.
IT Service Desk Careers and Certifications: First Steps
Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.
IT Service Desk: Customer Service Fundamentals
Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.
IT Service Desk: Management Fundamentals
Learn to manage an IT service desk. Get industry-proven methodologies and tools to manage staffing, processes, and quality control.
IT Service Desk: Monitoring and Metrics Fundamentals
Get industry best practices on collecting ITSM metrics. Learn how to effectively monitor performance and customer satisfaction in a service-focused environment.
IT Service Desk: Service Management
Boost the value of your IT services by learning how to implement the latest service management best practices and processes.
IT Service Management Foundations: Measures and Metrics
Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.
IT Service Management Foundations: Tools
This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.
ITIL Foundation 4 First Look
Learn about the changes introduced in ITIL® 4 Foundation, and how updates to this service management framework affect the popular ITIL® Foundation certification exam.