Course catalog
Showing 301-320 of 607 items.
IT Service Desk Careers and Certifications: First Steps
Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.
IT Service Desk: Customer Service Fundamentals
Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.
IT Service Desk: Management Fundamentals
Learn to manage an IT service desk. Get industry-proven methodologies and tools to manage staffing, processes, and quality control.
IT Service Desk: Monitoring and Metrics Fundamentals
Get industry best practices on collecting ITSM metrics. Learn how to effectively monitor performance and customer satisfaction in a service-focused environment.
IT Service Desk: Service Management
Boost the value of your IT services by learning how to implement the latest service management best practices and processes.
IT Service Management Foundations: Measures and Metrics
Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.
IT Service Management Foundations: Problem Management
Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.
IT Service Management Foundations: Tools
This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.
ITIL Foundation 4 First Look
Learn about the changes introduced in ITIL® 4 Foundation, and how updates to this service management framework affect the popular ITIL® Foundation certification exam.
Java for Data Scientists Essential Training
Leverage Java in your data science career. Learn how to use Java for two components of data science—data engineering and data analysis.
Kali Linux on Windows 10 First Look
Learn how to run Kali Linux— a security-focused Linux distribution—right on your Windows desktop using Windows Subsystem for Linux.
Learn Apache Kafka for Beginners
Learn the Apache Kafka basics. Learn how to use this enterprise-scale data streaming technology to read and write data from multiple sources—without managing multiple integrations.
Learn System Center 2016: Virtual Machine Manager
Learn how to create and manage virtual machines using Virtual Machine Manager (VMM) in Microsoft System Center 2016.
Learning AI for Security
Learn how to leverage artificial intelligence (AI) to solve complex problems in the field of information security. Along the way, explore the risks of using AI for security.
Learning Amazon Connect: Create and Manage a Contact Center
Learn how to use Amazon Connect to build a self-service, cloud-based contact center service.
Learning Apple Remote Desktop
Monitor, control, and install software on all the Mac computers on your network, without ever leaving your desk, using Apple Remote Desktop (ARD).
Learning ArcGIS Python Scripting
Learn how to automate tasks in ArcGIS using Python scripting. Find out how to manipulate maps, execute commands, and read and write files with custom Python scripts.
Learning Cisco CLI Switch Configuration
Learn how to configure a Cisco switch to connect and control resources on your network.
Learning Cloud Computing: Cloud Security
Understand the basics of cloud security. Review cloud security services from Amazon, Microsoft, and Google.
Learning Computer Forensics
Learn how to acquire and analyze data from computers or storage devices with computer forensics.