Build more "magical" websites. Learn how to use Isotope.js to create advanced web layouts with dynamic filtering and sorting.

Are you looking to move into the dynamic and exciting world of software testing? An ISTQB (International Software Testing Qualifications Board) certification can be one steppingstone on your journey. The ISTQB exams can be difficult to traverse without a solid understanding of the course material and the expectations of the exam board. In this course, instructor Michael Smith covers all these things. Michael explains key terminology that you will need to know for the ISTQB exams. After describing the principles, process, and psychology of testing, Michael goes into how software testing fits into the overall software development lifecycle (SDLC). He discusses static testing, a variety of test techniques, and helpful information on organizing, planning, monitoring, and managing your tests. Michael finishes up by showing you some test tool considerations and tips, as well as additional help in getting ready for the ISTQB Foundation Exam.

Learn the fundamental skills needed to get a job as an IT help desk technician. Learn the basics of software installation, networking, and troubleshooting.

Interested in finding an IT security job? IT security expert Marc Menninger explains how to launch a successful career in information security.

Prepare for MTA exam 98-367, Security Fundamentals. Learn the core concepts of operating system and network-level security to avoid threats and eliminate system vulnerabilities.

Learn how to secure an organization's network to keep your interconnected systems and data safe and prepare for Microsoft Technology Associate (MTA) exam 98-367.

Learn how to secure a Windows operating system as you prepare to take and pass the Microsoft Technology Associate (MTA) exam 98-367, Security Fundamentals.

Learn about cybersecurity policies, related resources, and how information security fits in with public policies and laws.

Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.

Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.

Learn to manage an IT service desk. Get industry-proven methodologies and tools to manage staffing, processes, and quality control.

Get industry best practices on collecting ITSM metrics. Learn how to effectively monitor performance and customer satisfaction in a service-focused environment.

Boost the value of your IT services by learning how to implement the latest service management best practices and processes.

In IT, changes are the lifeblood of progress, but uncontrolled, dangerous, or unknown changes can cause chaos. In this course, instructor Ernest Mueller steps through how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements. Ernest explains how change management is differentiated from, and interacts with, the many other IT service management processes. He covers what ITIL, COBIT, and ISO 27000 have to say about change management. Next, he walks you through the steps, roles, and preparations that you need for a change management process and goes over the importance of testing and validating your changes. He presents a framework to use to bootstrap configuration management in a preexisting environment, then discusses how to manage change while preserving your ability to innovate. Ernest concludes with ways to learn even more on your own and put change management into practice.

Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.

Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.

This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.

Learn the core components of ISO/IEC 20000, the first international standard for IT service management.

Around the world, offices are preparing for reopening. After months of supporting a primarily remote workforce, IT teams now need to understand how to best support teams in a hybrid environment. Hybrid workforces come with their own concerns regarding security, communications, hardware and software, and device management. This course focuses on these key elements and others that IT teams should consider before their return. Instructor Robert McMillen explains how to develop a plan that allows for successfully supporting a hybrid workforce, how to implement security, how to remotely troubleshoot hardware issues, how to select the best software for remote collaboration and communication, and how to manage devices that travel to and from the office.