Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.

Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.

Learn to manage an IT service desk. Get industry-proven methodologies and tools to manage staffing, processes, and quality control.

Get industry best practices on collecting ITSM metrics. Learn how to effectively monitor performance and customer satisfaction in a service-focused environment.

Boost the value of your IT services by learning how to implement the latest service management best practices and processes.

In IT, changes are the lifeblood of progress, but uncontrolled, dangerous, or unknown changes can cause chaos. In this course, instructor Ernest Mueller steps through how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements. Ernest explains how change management is differentiated from, and interacts with, the many other IT service management processes. He covers what ITIL, COBIT, and ISO 27000 have to say about change management. Next, he walks you through the steps, roles, and preparations that you need for a change management process and goes over the importance of testing and validating your changes. He presents a framework to use to bootstrap configuration management in a preexisting environment, then discusses how to manage change while preserving your ability to innovate. Ernest concludes with ways to learn even more on your own and put change management into practice.

Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.

Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.

This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.

Learn the core components of ISO/IEC 20000, the first international standard for IT service management.

Around the world, offices are preparing for reopening. After months of supporting a primarily remote workforce, IT teams now need to understand how to best support teams in a hybrid environment. Hybrid workforces come with their own concerns regarding security, communications, hardware and software, and device management. This course focuses on these key elements and others that IT teams should consider before their return. Instructor Robert McMillen explains how to develop a plan that allows for successfully supporting a hybrid workforce, how to implement security, how to remotely troubleshoot hardware issues, how to select the best software for remote collaboration and communication, and how to manage devices that travel to and from the office.

Learn about the changes introduced in ITIL® 4 Foundation, and how updates to this service management framework affect the popular ITIL® Foundation certification exam.

Explore the noise reduction and audio restoration possibilities—for both music and post production—in iZotope RX 4 and RX 4 Advanced.

Learn what recruiters look for, and how to help them find you. J.T. O'Donnell shares an insider's view of recruiting so you can maximize your success.

Join the one-man powerhouse behind Signalnoise design studio to explore one of his projects: illustrating wrestlers of the WWE in its heyday in the eighties and early nineties.

Neon, VHS, and palm trees inspire designer James White's supercharged poster, created for lynda.com's Photoshop 25th anniversary series.

Jason Seiler, artist and illustrator for Rolling Stone, Billboard, Time, the New Yorker, and more, talks about his influences and career path in this short documentary.

Learn the fundamentals of Java Standard Edition (SE) 11 and more recent releases, so you can build your first application or start exploring the language on your own.

Is now the right time to upgrade your application to Java 17? In this course, learn what changes have been made to the Java ecosystem and how they might impact your applications. Instructor Kathryn Hodge explores the new language enhancements, including pseudorandom number generator interfaces, sealed classes, and pattern-matching switch statements. She walks you through the improvements made under the hood to introduce greater platform support for MacOS and maintainability, covers deprecations, and points you to where you can learn more.

Explore Java SE, the language used to build mobile apps, desktop and web applications, and more.