Course catalog
Showing 2,401-2,420 of 9,127 items.
Customer Service: Handling Abusive Customers
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Customer Service: Managing Customer Feedback
Help your customers help you. Learn how to use customer feedback to drive improvements to your products, services, and processes.
Customer Service: Motivating Your Team
Bring out the best in every member of your team. Learn proven steps you can take to improve the performance of your customer service team.
Customer Service: Preventing Turnover
Learn how to hire and retain great customer service representatives.
Customer Service: Problem Solving and Troubleshooting
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Customer Service: Serving Customers Through Chat and Text
Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
Customer Service: Serving Internal Customers
Learn techniques for providing outstanding customer service inside your company. Explore how to develop positive workplace relationships and solve problems quickly and effectively.
Customer Service: Working in a Customer Contact Center
Get the skills and knowledge you need to excel at customer service in a customer contact center.
Customer Service: Writing for Social Media
Discover how customer service reps can best represent their company's brand and meet customers' needs when writing for social media.
Customer Success Management Fundamentals
New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.
Customizing a WordPress Theme from an Adobe XD Prototype
Learn how to transform a prototype, created in Adobe XD, into a fully working website by customizing a theme using WordPress.
Customizing Macs for Accessibility and Ease of Use
Learn how to customize macOS to your liking. Create an easy-to-navigate and more personalized experience on your computer with these simple tips and tricks.
Customizing Windows 10 for Accessibility and Ease of Use
Learn how to customize Windows 10. Create an easy-to-navigate and more personalized experience on your PC with these simple tips and tricks.
CV Success Master Class
Learn how to take your CV to the next level. This course takes you through the basics of CV writing, focusing on structure and content.
Cybersecurity at Work
Learn about the most common cybersecurity threats that affect the modern workplace, and discover what you can do about them—both to protect yourself and your organization.
Cybersecurity Awareness: Breaking Down Cloud Security
Review the basics of cloud security, including common terminology and vocabulary. Explore cloud security considerations, security best practices, and more.
Cybersecurity Awareness: Building Your Cybersecurity Vocabulary
Get started with cybersecurity by reviewing the vocabulary heard in the cybersecurity industry, as well as scenarios where those words, phrases, and acronyms are used.
Cybersecurity Awareness: Malware Explained
Malware (malicious software) poses a threat to anyone who uses a computer. Learn how to protect yourself from malware.
Cybersecurity Awareness: Phishing and Whaling
Phishing and whaling defraud millions of companies every year. Find out how to identify these attacks, and reduce your risk.