Learn how to hire and retain great customer service representatives.

Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.

Learn techniques for providing outstanding customer service inside your company. Explore how to develop positive workplace relationships and solve problems quickly and effectively.

Get the skills and knowledge you need to excel at customer service in a customer contact center.

Discover how customer service reps can best represent their company's brand and meet customers' needs when writing for social media.

New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.

Learn how to transform a prototype, created in Adobe XD, into a fully working website by customizing a theme using WordPress.

Learn how to customize macOS to your liking. Create an easy-to-navigate and more personalized experience on your computer with these simple tips and tricks.

Learn how to customize Windows 10. Create an easy-to-navigate and more personalized experience on your PC with these simple tips and tricks.

Learn how to take your CV to the next level. This course takes you through the basics of CV writing, focusing on structure and content.

Learn about the most common cybersecurity threats that affect the modern workplace, and discover what you can do about them—both to protect yourself and your organization.

Review the basics of cloud security, including common terminology and vocabulary. Explore cloud security considerations, security best practices, and more.

Get started with cybersecurity by reviewing the vocabulary heard in the cybersecurity industry, as well as scenarios where those words, phrases, and acronyms are used.

Malware (malicious software) poses a threat to anyone who uses a computer. Learn how to protect yourself from malware.

Phishing and whaling defraud millions of companies every year. Find out how to identify these attacks, and reduce your risk.

Social engineering is one of the most dangerous forms of hacking because it preys on human nature. Learn how to defend your organization from social engineering by recognizing and thwarting the most common types of attacks. This course provides security teams and professionals with information on common social engineering techniques and safeguards. Instructor Stephanie Ihezukwu—a security analyst and engineer—describes how phishing, vishing, baiting, and physical activities like tailgating all provide entry to bad actors, and explains how training can be the most effective tool to combat these attacks. She also explains how to create policies and procedures; set up controls around passwords, email, and software updates; and conduct tests to see how effective your defenses truly are.

Get a basic understanding of the security and privacy implications of the Internet of Things, including devices such as robots, wearable tech, smart cars, and drones.

Improve your cyber risk management skills. Learn the basics of cybersecurity and the top cyber risks affecting executives and their organizations.