To succeed in outsourcing environments, you must understand the common issues that plague outsourcing engagements and how to address them. Instructor Bob McGannon discusses the early warning signs of common issues, along with response alternatives. Issues can arise when the outsourcing contract becomes out of step with changing business needs. Bob points out common concerns with contract terms and how they can misalign with client business needs, service delivery issues, and managing personnel changes. He outlines productive ways to pursue the root cause of delivery problems and the difference between issues and disputes. The course concludes with an exercise on predicting outsourcing issues, based on a case study.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

Create a culture where all employees can thrive. Learn how to prevent and end workplace bullying in your organization.

Discover how better manage change occurring in the workplace, like working with a new boss, getting new initiatives, handling restructuring or layoffs, or working with a new team.

If you’re interested in working in the field of data or looking to advance in the field, you need a foundational knowledge of several key areas of data science. Not only that, you need to be able to demonstrate that knowledge. In this four-part, hands-on series, Ben Sullins shows how to build four distinct data science projects using SQL, Tableau, Python, and Spark. In this first installment, Ben uses SQL to analyze employee data, which is notoriously difficult to analyze given its structure. He breaks down the specific structure of employee data, and the best way to track this kind of information, then covers how you can start answering specific questions utilizing SQL. Finally, he gives advice on how to present your data, considering both your audience and the visuals you use, in order to convey your knowledge of the subject.

Note: This course was created by Free the Data Academy. We are pleased to host this training in our library.

If you’re interested in working in data or looking to advance in the field, you need a foundational knowledge of several key areas of data science. Not only that, you need to be able to demonstrate that knowledge. In this four-part series, Ben Sullins shows how to build four distinct data science projects using SQL, Tableau, Python, and Spark. In this second installment, Ben details the steps in building a sales dashboard with Tableau, the popular data visualization platform favored by organizations worldwide. Ben starts by breaking down the different aspects of Tableau, from working on a desktop, to sharing data over the web, to using the Tableau Public platform to publicly share your data visualizations. He then shows Tableau in action, looking at how it facilitates a deep dive into your data, before demonstrating how to build out an exploratory dashboard with your data. At the end of the course, you’ll be able to give a live demo of your data visualizations in Tableau Public on the web.

Note: This course was created by Free the Data Academy. We are pleased to host this training in our library.

Python is a popular programming language in the field of data science, used for engineering and analytics, as well as data science itself. In this course, instructor Ben Sullins focuses on teaching you how to use Python using notebooks set up on the Jupyter platform. Ben walks through installing Jupyter using Anaconda, then shows you how to navigate the user interface and get Python running on a notebook in Jupyter. He covers how to import pandas, use pandas to explore sample data, and use data frames. Ben steps you through a number of functions, then concludes with some of the unique ways to present your data using Jupyter notebooks and Python.

Note: This course was created by Ben Sullins and Free the Data Academy. We are pleased to host this training in our library.

Are you considering working in data science, and would you like to try out some popular tools first? This course focuses on what you can do with Apache Spark. Instructor Ben Sullins shows you how to set up Spark on Databricks. Ben goes over how to import your data and start working with it, using both Python and SQL languages in Spark. He steps through taking your project to the next level with some easy data visualizations. After explaining some tips and tricks to present your data using Spark, Ben concludes with some additional resources that you can use to pursue your data science journey.

Note: This course was created by Ben Sullins and Free the Data Academy. We are pleased to host this training in our library.

Design research and user requirements only get you so far. Sometimes you have to go hands on to create the user experience your mobile app users deserve. Explore the various methods for prototyping mobile applications, from analog to digital, and their place in the UX design process. Diane Cronenwett explains why prototyping is so important in UX, and compares the merits of low-fidelity methods like pen and paper to high-fidelity tools such as Photoshop. She then teaches various paper and digital prototyping methods, using tools such as stop-motion animation, Keynote, InVision, and Flinto. Using these prototyping techniques, you'll be able to refine your designs and get more targeted feedback from your users.

If you’re looking to get up and running with BRF+ quickly, hands-on experience—in programming or any other skill—is a great way to learn. This course shows you how to create a BRF+ deliverable, covering everything from the requisite jargon and project preparation, to creating formulas, decision tables, functions, and rulesets. Throughout the course, the integration between ABAP code and BRF+ is detailed, providing you with a clearer understanding of how this tool can be applied. Completing the project in this hands-on course will help you learn how to translate business rules into visual documentation, discover how to maintain documentation within BRF+, and increase your confidence in doing more complex BRF+ projects going forward.

Note: This course was created by Michael Management. We are pleased to host this training in our library

Music producer Bobby Owsinski interviews studio designer Hanson Hsu about his career, influences, and world-class studio designs.

Get happiness tips to help you create the life you want. Start every Monday with a new tip for finding more time for the things you love and maximizing your day-to-day happiness.

Join Kevin Ames as he dives into the hard drive, why it fails, and the steps that creative professionals can take to protect themselves from data loss.

Learn how to use CINEMA 4D to sculpt and retopologize a lightweight, hard-surface model for complex scenes and animation.

Autodesk software such as AutoCAD and Revit can place heavy demands on your machine. Learn about hardware options that can help you make the most of your CAD workstation.

Prepare for an honest career conversation with your boss. Learn how to request a raise, confess a mistake, or ask about the next step.

Explore the four-stage Pivot Method for helping your direct reports map their growth through targeted, one-on-one career conversations.

Learn how to have difficult conversations with colleagues, employees, and managers. Develop your communication skills to improve your relationships, teamwork, and business performance.

In a course designed specifically for managers, learn about how and when to conduct a difficult conversation.

When you can have a meaningful, real conversation with someone, you can open minds, change opinions, and build a genuine connection. In this course, learn how to take your conversations to the next level. Dr. Michael Shermer covers the fundamental elements of good conversations, as well as how you can make your next conversation more impactful by asking interesting questions and using the Socratic method. He also discusses how to seek truth when speaking to someone, overcome negative emotions, and get past disagreements. Great conversations can change the world; after taking this course, you’ll be acquainted with best practices and techniques that can help you have powerful conversations of your own.

This course was created by Madecraft. We are pleased to host this training in our library.

Join photographer Ben Long to learn about high dynamic range (HDR) photography, a technique that broadens the luminance or range between the lightest and darkest areas of an image.